Loox ‑ Product Reviews App

Hey,
Shir from the Loox team here :)

Once Loox is uninstalled from a store, none of our widgets can continue to appear. It's not technically possible because Shopify removes our script from your store automatically.
If you're still seeing any of our widgets, it is probably because of the temporary browser cache. Please try to refresh the page without using the cached version of the site by pressing Ctrl+F5 (on Mac shift-command-R ) and check again.
If that doesn't work, or if there's anything else we can help with - please contact our support team and we'll be happy to help!

Hey, Yishai from the Loox team here :)

I totally understand how stressful it is when an app isn't behaving as you expect. Unfortunately, Shopify removes all access to edit your theme when an app is removed and apps are not able to automatically remove any code once uninstalled.

We do automatically hide any elements after removing the app and nothing should appear on any page once refreshed.

In any case, our team would be happy to go into your theme and manually remove the Loox code once you give us permission. We have contacted you privately to continue assisting you with this.

Regarding the price, our pricing is designed to fit merchants of all sizes from those just starting out, all the way to big brands. We have various plans that fit different needs starting at only $9.99/month.

Please check your Shopify email for a response from our support team on how to give us permission to help you remove the code from your theme, we'd also be more than happy to help with anything else you need :)

Hey,
Josh from the Loox team here :)

Please note that Shopify manages all app charges and billing cycles according to their policy here:
https://help.shopify.com/en/manual/your-account/manage-billing/your-invoice/apps

Shopify does not remove already existing charges from your invoice once an app is removed. This would be the reason the app charge is still seen after the app was removed.

I would be delighted to assist you with your refund request. I have reached out to you privately to verify some information.

I tried to find your previous emails regarding a refund request, however, I could not locate anything that was connected to your store.

In any case, our Support team will always answer within 24 hours of being contacted.

Please check your inbox for an email from our Support team at your convenience.

Hey,
Dor from the Loox team here.

I'm sorry to hear about what you've experienced!

Please note that Loox offers several different plans for stores at different stages of their Shopify journey.

Additionally, all Loox plans have the option of adding the Loox Referrals feature, which has an additional fee to the monthly payment, depending on the plan you're on.

However, it is not mandatory and you can definitely still enjoy the Basic plan without referrals for $9.99/month.

In any case, I've reached out to you privately to try and solve this together :)

Hey - Yishai from the Loox team here :)

You are able to choose the Basic ($9.99) plan directly from the pricing page you land on when you first install Loox. In addition, you are able to change you plan at any time clicking the "your plan" tab in your Loox admin.

If you are not able, for any reason, to choose the plan you wish, please contact our support team at support@loox.io and we'd be more than happy to assist you with this.

Hey,
Lilach from the Loox team here :)
​
​Loox offers several different plans for stores at different stages of their Shopify journey.
​
​We are confident that the app will pay itself back in full by increasing conversion and retention of your customers. Not to mention reaching new customers with referrals, and increasing the amount of reviews you will collect.
​
Our support team is available 24/7 and always happy to help! Please don't hesitate to contact us with any questions or requests you have and we'll gladly advise :)

Hey,
Josh from the Loox team here :)

I appreciate the feedback. We're always improving our product and are thankful to have customers like you who can point us in the right direction.

Our Multilingual widgets do allow for the automatic translation of the widgets using Shopify Market.

The Weglot integration is specific to the review content only.

I would be happy to continue the conversation with you privately and have reached out via our Support.

Hey,
Tal from the Loox team here :)

I'm truly sorry to hear your experience with Loox was not as you expected. I would be more than happy to help you resolve any issues.

I’ve reached out to you privately through our support and am here to make sure we get this sorted out together.