Loox ‑ Product Reviews App

Works amazingly on my Shopify store! So easy to use and set up as well as many options for how you would like reviews displayed. The automated review emails are game changing

Switched from Okendo to Loox and it is WAY BETTER. It is so much more design-friendly, easy to navigate, and cheaper. George from support is so helpful and quick to reply!

One of the reasons why I chose Loox for my review app is because of the design and layout of the reviews. It stands head and shoulders above other review apps in my opinion due to the layout of pictures and reviews. I like that all my collected reviews can be placed under each product even though the product may not have any reviews. It was also convenient to be able to import reviews that I received from another review company. Overall, I am very pleased with the widgets I am able to implement on my website, the follow-up emails sent to customers requesting reviews (including the ability to incentivize them to leave a review) and the cleanliness of the how the reviews look. Lastly, I reached out to customer service chat (Mary) and she was able to help me implement a small change on my website quickly.

Liz was absolutely amazing throughout the entire process. She was patient, professional, and incredibly helpful in resolving my review import issues. She even helped reformat my file manually and made sure everything was successfully imported. Really appreciate the fast responses and outstanding support — one of the best customer service experiences I’ve had. Thank you so much, Liz!

Very easy to setup and match your theme. Took almost no work to install. Special thanks to Yarin for getting a design change made to one of the screens that all users will benefit from now.

george is so awesome! quickly help me with code snippet to add in our theme. he deserves a raise!

Ive worked with Loox for a few months now and its been solid, its a bit pricey but the price is worth the extra buyers it'll bring you. Leogen, a member of the customer support team was very helpful and replied instantly to my questions when I needed help with something.

With the new interface of their software, when searching for a specific user and trying to unpublish that user’s reviews, it ended up unpublishing all product reviews on the website instead. What’s ridiculous is that they haven’t provided any solution and are only suggesting that we switch back to the old version. It’s been three days and this bug still hasn’t been fixed. I’m starting to wonder if they’ve laid off all their developers—how can such a simple bug remain unresolved? They only take money but offer no real solutions. I think they’re going to lose a lot of loyal customers. This is really terrible!

professional customer service, Mary is impeccable

Jen C provided very helpful support. Whenever I asked questions, I was able to get clear answers straight away. She was very patient in explaining how to solve my issue.

Thank you, Jen, for your great support!

Jane