Loox ‑ Product Reviews App
符合 Shopify 在速度、易用性和商家价值方面的最高质量标准
评论 (22,194)
优化
-
按评分
Aún desinstalado la aplicación, te lo cobran el mes completo.
Hey, Sara from the Loox team here :)
It looks like you may have received an app charge that was triggered by Shopify before you uninstalled Loox, since Shopify charges in advance.
Not to worry- I've reached out to you via email regarding your refund, I look forward to resolving this issue!
Signed up for a $40/month plan. Find out they changed their plan structure and have been charging us $120 a month WITHOUT NOTICE. How is this allowed?
UPDATE
I see the response below and I just want to address some things: I now understand that it wasn't a plan change, but my misunderstanding of the fee structure and "usage charges". I wrongly assumed that for $40/month we'd get more than 300 emails, considering other services provide thousands of email sends for the same price. The plan in question has now been updated to be based on orders instead email sends, a change that feels even less user friendly than before.
As for the assertion that said structure is built to "provide great return on investment", clearly we disagree as I wouldn't have left this review if I felt that $120/month was justified for the service we were getting.
Hey,
Arielle from the Loox team here.
I understand it's stressful to get a charge you weren't expecting.
The plan and its pricing were presented and approved by your team, and no money whatsoever was taken without prior approval of the plan's terms.
Apps on Shopify in general, can only charge for their app if the merchant explicitly chooses and approves payments for that subscription.
Since our plans are designed to grow with you, they include additional charges based on your monthly usage of the system. The charges you are referring to are usage fees, which were triggered as mentioned in the subscription's terms.
We completely understand that costs are a big part of every merchant's decision about which apps to use, and we've built Loox to provide a great return on investment on all of our plans.
I’ve reached out to you personally to explain the situation further and to help find a resolution with you.
I have been extremely disappointed with the service provided by Loox. The technical support team lacks initiative and seems unwilling to go the extra mile to assist their clients. Despite having the capability to offer better solutions, they prefer to take the easy way out, leaving customers to deal with cumbersome workarounds. Overall, the support and service have been subpar and have not met our expectations.
Hey,
Shany from the Loox team here.
I'm truly sorry to hear your experience with Loox was not as you expected.
Our Support team strives to provide help wherever we can. We are available 24/7 and always provide the best technical solutions whenever possible.
I’ve reached out to you privately through the email associated with your store.
Bewertungen abspeichern funktioniert nicht
Hey,
Shany from the Loox team here.
Thanks for sharing your experience. I would be more than happy to help you resolve any issues.
I’ve contacted you privately through our support and am here to ensure we get this sorted out together.
trop chaire
Hey,
Arielle from the Loox team here :)
I'm truly sorry to hear your experience with Loox was not as you expected. I would be more than happy to help you resolve any issues.
I’ve personally reached out to you regarding this matter and am happy to continue the conversation with you privately.
Zuerst war die App ganz gut aber jetzt importiert sie falsche Produkte. Ich weiß nicht wieso aber es ist nicht gut für mein Geschäft
Hey there,
Sara from the Loox team here.
Thanks for taking the time to leave a review. I've reached out to you via email to provide you with further assistance.
I look forward to continuing the conversation there!
Don't use this APP. At the beginning, everything is FREE, then they put you into $19.99 plan. then after few months, there is a message pop up saying "You’ve reached the limit…
Congratulations! Your business is doing well, and you have outgrown the Beginner plan, which is limited to 500 orders.", the new plan is more than double of the original plan. I am not going to pay $49.99/month.
No WAY!!!
Hey,
Tal from the Loox team here :)
I'm truly sorry to hear your experience with Loox was not as you expected. I would be more than happy to help you resolve any issues.
Loox offers several different plans for stores of all sizes and needs.
All our plans, including those for larger-scale stores, have an extremely high ROI.
I’ve personally reached out to you so we can find the best solution for your store, and I am happy to continue the conversation with you privately.
lo usare
Hey,
Rotem from the Loox team here :)
Thanks for sharing your feedback.
We would be happy to discuss how we can improve your experience with Loox. I've reached out to you through our support to continue the conversation with you privately.
import review function doesn't work and support is inexistent, no reply after days waiting and multiple emails sent.
Hey,
Rotem from the Loox team here.
Thanks for sharing your experience.
I can see we have communicated about this issue through email.
If you need any further assistance, our support team is available 24/7 and always happy to help!
Note to those using the Scale version, LOOX has a potential charge when your order exceeds 300, there is an additional charge of up to $760, it gets expensive and even when I turned off the extra features, I was still overcharged . Their customer support is also not real time and you need to wait a long time for the issue to be resolved .