Loox ‑ Product Reviews App
符合 Shopify 在速度、易用性和商家价值方面的最高质量标准
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We asked the support to help us not send reviews for a specific product which is shipping protection. They told us they fix it and they did not. After a third round of revisions they told us it is all fixed. But then it turned out that only reviews we got from them were shipping protection reviews - which was completely opposite of what we asked.
It has been a few days since then and we are not getting any feedback or replies from them and our business keeps getting reviews only for the shipping protection product.
This is a bug which they failed to fix and failed to communicate with us promptly. We are highly disappointed.
Hey,
Tal from the Loox team here :)
I'm truly sorry to hear your experience with Loox was not as you expected. I would be more than happy to help you resolve any issues.
I’ve contacted you privately through our support and am here to ensure we get this sorted out together.
I love it , it helps me build trust with my new clients.
Great customer service, Liz from Loox support helped me out with my problem and was very knowledgeable and professional!
I had a positive set up experience while setting the Loox app in my Shopify store. Would recommend to newbies like myself starting out.
The support is amazing and people managing it are also great. Hats off
If you export the reviews Loox gives you highly compressed images so you can't use other apps, even though they could just give the high resolution URL. This is a dodgy tactic. I am switching all stores to judge.me who can mimic the style for a fraction of the cost ($15pm) with more features. I would avoid !
Hey,
Shany from the Loox team here.
I'm genuinely sorry to hear your experience with Loox was not as you expected. Your reviews export file from Loox includes links to your photo reviews in the best quality determined by our system. I would be more than happy to help you resolve any issues.
I’ve reached out to you privately through our support and am here to make sure we get this sorted out together.
Had an issue and needed help on how to import reviews so i contacted Loox support team and Aya was so amazing as she taught me through it.
Great App, Fantastic Support, any issue I have is sorted out straightaway, not that I have many Issues.
Great product, highly recommend. Easy to clean and very durable
The Loox app is essential for anyone looking to build a credible and trustworthy product store. The team has been outstanding in their support with my account. I had the pleasure of working with, Jodel, who was very attentive to solving my issues.