Loox ‑ Product Reviews App
符合 Shopify 在速度、易用性和商家价值方面的最高质量标准
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not as good as it says, either too complex or simple not good app... we dont care... it does nothing for us except take time and energy....
when trying to cancel to use another they make it near impossible to do... not cool , not cool at all. very disappointing.
Hey,
Thanks for taking the time to leave a review. I’m sorry to hear your experience with Loox didn’t go as well as we’d hoped.
If you’re open to it, please reply to the email we sent—we’d love the chance to make things right.
Just OK. Overpriced for what it does. There are other options that do the same that don't cost as much.
Hey,
Thank you for your feedback.
Loox is a visual-first platform that collects more photo and video reviews than anyone else in the industry. Our app quickly delivers high value by helping you gather impactful reviews, boost conversion, increase retention, and drive referrals. We also offer attentive, high-quality support.
I reviewed your settings and would love to offer some suggestions to help you benefit more from Loox. I’ve sent you an email—please reply whenever it works for you.
Thanks,
Rotem from the Loox team
I logged in by mistake and I want my money back.
Hi Mallei's Finds,
Thanks for taking the time to leave a review. I’m sorry to hear your experience with Loox didn’t go as well as we’d hoped.
I've reached out to you privately regarding your refund request and will assist you further there—please reply whenever it works for you, and we’ll do our best to help.
Difficult to use
Hi Electronic Toleen,
Thanks for taking the time to leave a review.
We’d love to hear more about your experience with our app and help you set up Loox on your store. I’ve sent you an email—please reply whenever it works for you, and we’ll do our best to help.
Funcionava no inicio faltando 2 dias pra finalizar o prazo de avaliação não tá mais funcionando igual antes dá erro e não baixa as avaliações.
Hey,
Tamarry from the Loox team here.
I'm truly sorry to hear your experience with Loox was not as you expected.
I’ve reached out to you privately through our support, and I'm here to make sure we get this sorted out together
Thank to Support for looking in to the below. But, for me it is still an issue. The reviews for my store are fed in to Google and then my reviews are shown on my competitors Google searches. I stand by the fact this is a major flaw.....
Major Flaw. Example...we have a product that we have 65 5* reviews on. When a customer searches Google for the item every other retailer selling the same product shows up with 65 5* reviews.
This just isn't fair when I'm the one spending over £150 a month to get the reviews.
Hey,
Rotem from the Loox team here.
Thanks for sharing your experience.
Loox offers several ways to boost organic traffic and display your rating on Google's search results, including integrating with Google Shopping.
I’ve reached out to you privately through our support and I'm happy to help you set this up on your account :)
Used to be a great app. Recently with updates and the addition of the Carousels the design and appearance of the app is quite ugly and filled with bugs. Half of the reviews don't even show up. Customer service is pretty quick but it's like pulling teeth to get anywhere. Have been speaking to customer service for an hour and a half with just stupid back and forth.
Loox helps me get reviews with pictures from my customers that I never received before after countless emails. What unfortunately happens is my customers continue to get spammed after they leave a review. I can't set the application to stop emailing them after a certain number of emails or once they leave a review without turning all the emails off. Therefore, I pay to have my reviews on my site, but I can't get anymore without spamming my customers after every. single. purchase. :(
It works, but is a Very basic app for the expensive price they charge, I would recommend other similar apps, that have a more reasonable price.
Hey,
Lilach from the Loox team here :)
I'm truly sorry to hear your experience with Loox was not as you expected.
We completely understand that costs are a big part of every merchant's decision of which apps to use. We've built Loox to provide a great return on investment on all of our plans.
Loox offers various plans to accommodate stores of all sizes and budgets. From just stores starting out all the way to tens of thousands of orders a month.
Our research shows that visual reviews convert visitors into buyers significantly more than text-only reviews. In fact, Photo reviews can actually convert up to 91% more than textual ones.
I've reached out to you privately through our support so that we continue the conversation through email :)