Loox ‑ Product Reviews App
符合 Shopify 的最高品質標準，速度快、易於使用，對商家深具價值。
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Hey,
I'm sorry if our pricing wasn't quite what you were looking for.
Loox offers various plans to accommodate stores of all sizes and budgets. Our goal is to quickly deliver high value by helping you collect impactful reviews, boost conversion, increase retention, and driving referrals.
I’ve sent you an email to go over our plans in more detail and see how we can best support your store. Feel free to reply whenever it’s convenient—we’re here to help!
It is too expensive. More apps do the same way cheaper than this one. I was paying 10usd and suddenly they change me to 30usd per month. They are counting all the orders, my store is COD but not all orders are paid, so they should not count.
Hey,
Arielle from the Loox team here.
I completely understand how stressful it is to get an unexpected charge. I would be happy to help you with this.
All of the details of the plan are present when accepting the plan.
I’ve personally reached out to you, and I'm happy to continue the conversation with you privately.
uygulamayı kullanamıyorum. Hem ben yorum ekleyemiyorum hem müşteriler ekleyemiyor ve alışveriş başına komisyon alıyorsunuz. Lütfen aldığınız komisyonun hizmetinizle karşılığını verin
Hey Tradeupp, I would be happy to clarify this! Loox doesn't take commissions on purchases made in your store. I've reached out to you via email to answer any other questions you have about your plan and to help you with importing your previous reviews to your store- I look forward to resolving this together.
Best,
Sara from the Loox team
BE CAREFUL with this application. When you have a lot of orders, you pay accordingly. I received a $450 bill in 15 days.
Hey there, Arielle from the Loox team here.
We understand how stressful it can be to receive an unexpected charge.
Our pricing plans are fully transparent and are outlined in several places throughout the subscription process.
We've reached out to you privately via email and look forward to continuing this conversation there.
Worst experience with them, they charged me 400$+ uninformed and my plan is for 40$ only, i want my money back extremly unethical to charge such high amount just for Reviews
Hey there, Sara from the Loox team here.
We understand how stressful it can be to receive an unexpected charge. Our pricing plans are fully transparent and are outlined in several places throughout the subscription process.
We've reached out to you privately via email and look forward to continuing this conversation there.
NVM
Hi More Gentle,
Thanks for taking the time to leave a review. I’m sorry to hear your experience with Loox didn’t go as well as we’d hoped.
We’d love to hear more about what happened. I’ve sent you an email—please reply whenever it works for you, and we’ll do our best to help.
Worst app ever, when you choise a low star raiting in their app, they send you to a feedback page, but when you choose a higher star they send you here. Dont use this app they will over charge you!
Hey,
Arielle from the Loox team here.
I completely understand how stressful it is to get an unexpected charge. I would be happy to help you with this.
All of the details of the plan are present when accepting the plan.
I’ve personally reached out to you, and I'm happy to continue the conversation with you privately.
In any case, our support team is available 24/7 and always happy to help!
I have purchased a plan for 39.99 USD just to check the app, but suddenly they have charged 222 USD on my card, i was totally clueless why they have charges my 222 USD. they have the reason that as the installed limit was 300 orderes you have received 1237 orders this month so they have multiply their amount to 160$ and other 39.99 USd charged for basic app...OMG total shit show....i wish i can send -1 star to them...i will definitely pass this issue in our Shopify community so they will also keep away from loox app.
I want my amount back, i have send them email too as they dont have any live support.
Hey there, Sara from the Loox team here.
While we understand how stressful it can be to receive an unexpected charge, our pricing plans are fully transparent and are outlined in several places throughout the subscription process.
I've reached out to you privately via email and look forward to continuing this conversation there :)
Aún desinstalado la aplicación, te lo cobran el mes completo.
Hey, Sara from the Loox team here :)
It looks like you may have received an app charge that was triggered by Shopify before you uninstalled Loox, since Shopify charges in advance.
Not to worry- I've reached out to you via email regarding your refund, I look forward to resolving this issue!
I do not recommend this app. Every time I try to filter reviews for products, it gives me a loading error. I have to cancel the product download and re-download it, and even then, this doesn't always work.
Hey,
Rotem from the Loox team here.
I'm truly sorry to hear your experience with Loox was not as you expected.
I’d be happy to dig deeper into what you see on your end.
I’ve reached out to you privately through our support and am here to make sure we get this sorted out together :)