Loox ‑ Product Reviews App

I absolutely love it! It looks th ebest first of all, and secondly, I had some trouble with color changing, where I needed to code. i just emailed them, and Aya from custommer support helped me in the matter of 10 minutes. She even showed me how to change it in the future and was very friendly all the time. Definitely owuld recommend!

Ken is a Great guy, he helped my Family out with over 100k only because he was bored. After That he rescued my 3 Babys out of a burning Apartment. He deserves a raise and more holiday. Thank you ken my g appreciate your help

Effortlesly contacts customers for us and gets reviews posted. Thank you!

Loox is complete GARBAGE! overrated and overpriced. Please Read:

#1 - BLOCKED FEATURES
I subscribed to the basic plan, and as soon as you set it up, you realize they’ve restricted important 'advanced' features, locking you in. For instance, "delivery-based email timing is not currently supported on your Beginner Plan, it is available on the Scale and Unlimited Plans." This means if you’re not on the expensive plans, Loox forces you to guess the delivery times—you can’t send review requests when the customer actually receives the product. It’s so manipulative.

#2 - BAD BUSINESS PRACTICES
once you hit 100 email request, they just pull the plug on you! sent me this automated email:

=== Subject: [ACTION REQUIRED] Review request emails are not being sent
Your Monthly Quota of Review Request Emails has Run Out!
What does this mean? No more emails are being sent asking customers to review your products
Satisfied customers are not being directed back to your store to buy again
You are losing out on fresh reviews and repeat sales
===

Now you find yourself in a messy limbo, with some customers receiving review requests, but unable to respond. And you? You are now forced to pay at least $40/month to Loox just to resolve this issue.

#3 - YOU ARE NOT THE BOSS
The first non 5-star reviews i every recieved from a customer was because we sent too many review requests!!!
While as a merchant, I strive to keep my customers as happy as possible - mistakes are inevitable and will 100% occur.
For example a customer who leaves a 1-star review for a minor issue without first contacting trying to resolve. It's bound to happen to any merchant.
What's frustrating is that even if you rectify the issue and satisfy the customer, Loox doesn’t allow you to update the rating or the review!
If it’s a store review, you end up with an unjustified bad review on Google for everyone to see.
It’s your store, you’re their customer paying good money for the tool, but they get to decide what's shown on your website!

#4 - CHAOS AND NO IMMEDIATE SUPPORT
Loox’s feature to incentivize customers to add images/videos with their reviews not only barely works, but it also creates massive chaos by adding bulk entries in your discounts list, one per customer... It's a nightmare.
Moreover, Loox lacks chat support. If you encounter an issue, you need to send an email and wait hours or days for someone to respond.

#5 - COMMODITY
As someone who looks for premium solutions, especially for building trust with customers. Don’t be fooled by the UI; it's the same across all review apps. I recommend to anyone reading this to steer clear of Loox. Consider using Klaviyo, Vitals, or many other established apps with a review feature that provide far better features, control, and flexibility.

Jodel is awesome helped me with my problem right away!

I’ve been using Loox for my website, and I’m thoroughly impressed! The app is super easy to set up and customize. The photo reviews really help build trust with my customers and showcase how much they love our products. I noticed a significant boost in conversions since integrating Loox, and the automatic review request feature saves me so much time.

The customer support is also outstanding—quick responses and very helpful! If you're looking for a reliable review app with great features, Loox is definitely the way to go. It’s been a game-changer for my business!

If has increased the amount of reviews we receive significantly and is easy to manage.

Love Loox Reviews! We used it for years seamlessly. We updated our theme and I had so many issues trying to integrate the new theme to the app myself, I emailed them and had a reply from Jodel almost instantly. The completely set up the theme and fixed everything that I was messing with in literally less than 30 minutes. Loox and Jodel gave some of the next custom support I have ever received from a Shopify app! So easy to work with!

Currently, I'm just using the free version.

It's been a really great addition to our website, and absolutely has helped us build trust amongst our customers - especially with such particular clientele.

Quick and seamless customer support and service from Rain. Thank you so much for resolving my question.