Loox ‑ Product Reviews App , 18,464 則評價
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pas ce que jattendais , lapplication est trop compliqué et je trouve que cest cher par rapport a la concurence , cest une application qui doit etre gratuite
Hey,
Tal from the Loox team here :)
I'm truly sorry to hear your experience with Loox was not as you expected. I would be more than happy to help you resolve any issues.
While Loox offers three different plans, each suitable for a different brand size. I'm confident and positive that we can help you find the plan that best fits your needs.
Loox is designed to provide extremely high ROI on the price, not only by creating social proof that boosts conversion but also by incentivizing repeat buys with next-purchase discounts for reviewers, as well as reaching new customers via Loox Referrals.
I’d be happy to dig deeper into what you are experiencing on your end. I’ve reached out to you privately through our support and am here to make sure we get this sorted out together :)
NO ME FUNCIONA BIEN, ADEMAS NO ESTA EN MI IDIOMA Y NO DEJA SER TRADUCIDO EN EL TRADUCTOR DEL MOUSE.
TENGO MUCHOS PROBLEMAS CON ESTO Y ADEMAS NO PUEDO MEJORAR NI APRENDER POR ESO MISMO. PUEDE QUE SEA UNA APP BUENA PERO LOS CREADORES NO INVIERTEN EN USUARIOS DE OTROS IDIOMAS...
Hey,
Tamarry from the Loox team here :)
We appreciate the feedback. We're always improving our product and are thankful to have customers like you who can point us in the right direction.
Loox understands the needs of global merchants and supports the translation of all customer-facing widgets and emails in 19 different languages, including Spanish.
I would be happy to help you set everything up privately and have reached out via our Support to continue our conversation.
quand j`importe des avis sur ma boutique votre application m`annonce que c`est fait mais quand je vais sur ma page produit ya aucune avis ni etoile , mauvais
e application
Hey,
Lilach from the Loox team here :)
The Loox widgets automatically integrate with your theme once you install Loox.
I’d be happy to dig deeper on what you see on your end. I’ve reached out to you privately through our support and am here to make sure we get this sorted out together :)
péssimo
Hey,
Amit from the Loox team here :)
I'd be happy to help you with anything you might need assistance with!
I've reached out to you privately, please find our email in your inbox and we'd be happy to continue from there.
c'est écrit en anglais, comment voulez-vous qu'on réponde aux questions ceux qui ne parlent pas cette langue?
Hey,
Tamarry from the Loox team here :)
We appreciate the feedback. We're always improving our product and are thankful to have customers like you who can point us in the right direction.
Loox understands the needs of global merchants and supports the translation of all customer-facing widgets and emails in 19 different languages, including French.
I would be happy to help you set everything up privately and have reached out via our Support to continue our conversation.
Me cobraron a mi cuenta teniendo la suscripción de cancelada y la aplicación desinstalada
La aplicación te cobra sin aviso previo y sin tener su aplicación instalada
Quiero un reembolso.
Hey,
Tal from the Loox team here :)
I completely understand how stressful it is to get an unexpected charge. I would be happy to help you with this!
The charge you refer to was created before Loox was removed. It might be that an app charge is already included in an invoice before the app is removed and hence still appears after it is uninstalled.
I’ve personally reached out to you regarding your refund and am happy to continue the conversation with you privately.
Charged an extra $100 with no explanation. The app is already quite expensive - a random $100 charge is unwelcome. Can't get customer service to respond.
Hey,
Abby from the Loox team here - I apologize for any confusion on the matter. I'd be happy to explain why you see this charge :)
Our Unlimited plan (which you are subscribed to) is a pay-as-you-grow plan. This means that while there is no limit on the number of emails that can be sent out, we charge based on how many emails are sent each month. This plan is designed to allow you to send out an unlimited amount of emails while paying more the more you send.
To better explain how we charge on this plan, we have reached out to you privately, please lookout for an email from the Loox Support team.
We'd love to work with you to make sure you are satisfied with Loox.
como cancelar a assinatura ? Tem tudo menos isso !
Hey,
Tal from the Loox team here :)
I'm truly sorry to hear your experience with Loox was not as you expected. I would be more than happy to help you resolve any issues.
I've taken a look at our logs, and I can see you removed Loox from your store.
In any case, our support team is available 24/7 and always happy to help! Please don't hesitate to contact us with any questions or requests you have and we'll gladly advise :)
Glitching in our shop showing 3.5 stars 2 reviews on thumbnail but when you click on the product it shows 5 stars with 5 reviews. I’ve emailed them over a week ago and no response.
Why are customers not allowed to upload multiple photos and videos? Amazon allows this, time to update!
(Updated)
Hey,
Amit K. from the Loox team here :)
Thank you for your feedback - truly appreciated!
Loox puts the focus on collecting genuine reviewer content by helping merchants incentivize their customers to submit a photo or video review.
However, we are constantly working on improving our app to give more value to merchants!
We’ve recently released video reviews and we’re definitely looking into adding multiple photos per review in the future as well.
We've taken note of your feedback and we'll take it into account for coming updates.
In any case, our support team is always happy to help! Please don't hesitate to contact us with any questions or requests you might have and we'll gladly advise.