Loox ‑ Product Reviews App , 18,449 則評價
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You're better off finding another review app. For what they provide, which isn't much, they overcharge and are not small business friendly. In my case, I wanted to stick with it and see how it goes as my business grew, which it did and is doing. Unfortunately, barely anybody leaves a review. A small percentage of a large number is a larger number. But Loox doesn't base their plans off how many reviews you get, they base it off total orders. They care about the denominator (number of orders), rather than the numerator (the number of reviews their app generates), which is pure greed. There's no incentive on their end, and constantly they have wackjobs and robots trying to upsell you. I'm going to seriously consider using another app, I just need to have the time to do so. FYI, many larger shopify stores use other review apps like Yotpo. Clearly at scale they must be able to denote the lack of legitimacy of Loox. Apparently it's not big business friendly either! Look passed the reviews and actually read the fine script, see how they charge you, and don't make the mistake of starting with Loox.
Hey,
Yishai from the Loox team here.
We appreciate your feedback and I'm sorry to hear you have not found the value you were looking for in your current Loox plan.
Loox offers various plans to accommodate stores of all sizes and budgets. From just stores starting out all the way to tens of thousands of orders a month.
It seems that your account, which on the current plan is able to send 100 emails per month, has exceeded this quota. Please note that Loox does not count the number of orders but the number of emails it sends to your customers asking them for reviews.
Our Success team would love to talk to you and give you all the tips and best practices that will increase the number of reviews you get each month and increase the return on investment on your monthly subscription :)
We have sent you an email to continue this conversation and make sure you get the value in Loox that over 100K stores know and love!
Really scammy type of pricing. We just want basic reviews and they've made us upgrade. Will be deleting it. There are far better options
Still having problems - their integration doesn't work well with Google Ads which is a big issue.
Hey,
Dor from the Loox team here - I'm truly sorry that your experience with Loox was not positive as you expected.
Loox offers several different plans for stores of all sizes and needs.
The Basic plan is designed for stores just starting out in the Shopify ecosystem to help them get their footing and start growing.
Our other plans, which are designed for stores of larger scale, provide a higher ROI for your store.
We are confident that the app will pay itself back in full by increasing conversion and retention of your customers. Not to mention the increase in reviews you will receive.
We have contacted you personally to assist you further on the matter.
Please check your email for an email from our support team :)
Very expensive compared to other similar apps with similar features, just switched to Judge, same plan costed $60 at Loox but now it costs $15 on Judge. What really bothered me the most, is that it's not compatible with multi-languages websites because the app is embedded in an iframe and can't be translated with translation apps and the support did not offer much help.
Hey,
Josh from the Loox team here :)
While I cannot provide you with an ETA, we are working towards a solution for multi-lingual sites as we speak.
Regarding the plan, Loox offers different features on different plans to match the growth of each merchant and their brands.
In any case, our support team is always happy to help! Please don't hesitate to contact us with any questions or requests you might have and we'll gladly advise.
Couldn't upgrade app. Very buggy and expensive . Not happy and currently would not recommend it at all.
Hey,
Dor from the Loox team here :)
I took a look at your store and your Loox admin, and it seems to be working as expected, both on your store front and on our backend.
Additionally, please note that you can upgrade your plan at any time through your Loox admin.
In any case, I also contacted you privately so we can resolve any issue you might be experiencing together!
waited for few days to get your answer, they just deleted the ticket.
Please just remove the 'We usually respond in a few hours' section. We regret upgrading ur service as 'pro'. Your customer service is actually the worsst out there.. It's horrible.
Hey, Amit from Loox support here!
I checked our logs, and I can see that you contacted us on 07/27 and that Yishai replied to you that same day. I can also see you contacted us on 08/10 and that I replied to you around 10 hours later. I sincerely apologize if our responses did not arrive for any reason.
I would like to assure you that we are here to help with everything you need as soon as possible. I have sent you an email from my personal address in order to ensure we help you with everything you need!
I need to get the configuration that appeared where the review could be approved. This was at the beginning of the configuration gave the option to publish new reviews only after approval this step is very important where you find the new image of the application
Hey,
Thanks for sharing your feedback!
On your "Settings" tab, you can define which reviews get automatically published (e.g. "All reviews", "5 stars only", "4 stars and up", "Never", etc.). You'll find this under the "Handling reviews" section.
We've also reached out to you via email to make sure you've received this! Please let us know if you have any further questions, our support team is here to help with anything you need :)
Great app but it's way too expensive for what it is!!! 30 USD per month just doesn't make any sense. It're more expensive than the Shopify subscription as a whole!
Hey,
Amit from the Loox team here!
Loox offers multiple plan options to fit the needs of our merchants as their business grows.
We offer multiple plans ranging from $9.99 to $59.99 that will match your needs regardless of where you are on the journey of building a brand.
If you need any help choosing the right plan for your business, please feel free to contact our support team and we'd be more than happy to advise accordingly!
Horrible Support! Canned Responses, Excuses and political messages which don't fix our issues. Some Buttons are way too small which makes the app super unfriendly for customers, compared to other review apps. Support gives you useless responses as to that they will improve the app and add features in the long run, but like most companies out there do, we've noticed that all features that have been added over the past year(s) are features to MAKES LOOX MORE MONEY, and nothing to make the widget more user-friendly. Sad! Oh and another thing they lie about, is that the Reviews get indexed by google as "content". NOT TRUE. Their Review app injects content from their website via java script in an iframe onto your website. Google does not index this as content. If you use google search console, simply do a live test of any url with reviews. There's also tons of other free tools out there to test a site via fetch&render as "google bot". Then check the results. None of the reviews will show up as content for our page. Don't be fooled by this marketing trick. While the app works with google shopping and your reviews will shop up there, these are 2 different pairs of shoes and content vs. reviews snippets on google shopping and search results, are not the same when it comes to how google recognizes it.
Terrible support Team. Ask them to delete all code related to Loox. They said they did it. Eventually, they did not do their job properly, which caused issues on my theme that I was not able to sell my products. Lost sales of days. Really angry with them
Hey,
Abby from the Loox team here :)
I am so sorry to hear about your experience with Loox and that your expectations have not been met.
I would firstly like to stress that our support team is available 24/7 and always happy to help!
Secondly, I’d be happy to dig deeper into what you see on your end.
Our merchant's success is a top priority and we would be happy to investigate in-depth what occurred.
I’ve reached out to you privately through our support and am here to make sure we get this sorted out together :)
The worst support. They kept going back and forth for days without helping and then completely disappeared. We switched to AliReviews for all of our stores and much happier.
Hey,
Ilan from the Loox team here :)
I'm truly sorry to hear your experience with Loox was not as you expected. I would be more than happy to help you resolve any issues.
I’d be happy to dig deeper into what you were experiencing. I’ve reached out to you privately through our support and am here to make sure we get this sorted out together :)