Loox Product Reviews & Photos , 11,456 則評價
app dando erro na minha pagina na hora de adicionar comentários. Não consigo encontrar a opção para colocar em português as configurações. To tetando de tudo pra mexer nisso mais ta complicado. Ta muito custoso
Hey,
Tamarry from the Loox team here :)
I'm truly sorry to hear your experience with Loox is not as you expected.
As an out-of-the-box default, Loox automatically integrates onto your product pages so you can start showcasing your reviews right away.
I’d be happy to dig deeper into what you see on your end. I’ve reached out to you privately through our support and am here to make sure we get this sorted out together :)
I Paid the beginner plan since many months already I just saw now that since many months I have reached the limit for this plan '500' orders. And this app that I pay monthly is now just to display some previous review on my shop ... So not worth at all.
More than that I paid additional 5$/monthly for the Loox referral but it doesn't work at all as it's blocked now so I feel scammed buy this app paying fees for nothing as it's disabled. I can't even go to the settings to modify some display or modify other things that I setup when I had the app at the beginning except if I start paying 40$/monthly which is way to expensive for this kind of app ! Can't even contact the support while I still pay this app that's why I have to leave a bad comment here.
Really It's not worth if you plan to work in longterm with your shop it's better to use an app like Ryviu or Alireview.
Hey,
Josh from the Loox team here :)
I apologize for the confusion and I’m happy to help clear the air!
Loox offers various plans to accommodate stores of all sizes and budgets. From just stores starting out all the way to tens of thousands of orders a month.
Our Beginner plan is designed for stores who are starting their journey and help them grow their business.
We completely understand that costs are a big part of every merchant's decision of which apps to use. We've built Loox to provide a great return on investment on all of our plans.
In any case, our support team is available 24/7 and always happy to help! Please don't hesitate to contact us with any questions or requests you have and we'll gladly advise :)
You don't allow your customers to reply or or edit our previous replies unless we pay even more than we are already paying. Not a great experience. We don't like to be nickeled and dimed at every turn. Sad really.
Hey,
Josh from the Loox team here :)
I'm truly sorry to hear your experience with Loox was not as you expected. I would be more than happy to help you resolve any issues.
All of our plans support the option to reply to reviews that you've received. Any time you reply to a review, the reviewer will also receive an email update stating sharing that you have replied back to them.
I’d be happy to dig deeper on what you see on your end. I’ve reached out to you privately through our support and am here to make sure we get this sorted out together :)
He pagado el plan Growth, 40$ al mes y para poder instalar un widget, pedi ayuda al servicio tecnico y de atención al cliente. Dos dias después aun no está instalado. Dan un servicio al cliente nefasto. No repito.
Hey,
Amit from Loox here :)
Please find the email I sent to you regarding the solution to what you were asking for.
Our team and I are always happy to help!
The worst support. They kept going back and forth for days without helping and then completely disappeared. We switched to AliReviews for all of our stores and much happier.
Hey,
Ilan from the Loox team here :)
I'm truly sorry to hear your experience with Loox was not as you expected. I would be more than happy to help you resolve any issues.
I’d be happy to dig deeper into what you were experiencing. I’ve reached out to you privately through our support and am here to make sure we get this sorted out together :)
Don't get me wrong. This app is great and serves its purpose. The reason for giving such a bad rating is the lack of internationalization features. If you are taking advantage of Shopify markets to sell in different languages and currencies, Loox cannot be translated unless you use Weglot, an expensive translation app that injects lots of code into your store and host translated pages in their servers rather than Shopify's. After using Loox for quite sometime, we will need to switch back to Judge.me so our social proof can be translated via Shopify translation API rather than some extra app we don't really need. It is disheartening because we like the app, and it's a lot of work to switch back. I hope they consider fixing this.
Hey,
Josh from the Loox team here :)
I appreciate the feedback. We're always improving our product and are thankful to have customers like you who can point us in the right direction.
Our Multilingual widgets do allow for the automatic translation of the widgets using Shopify Market.
The Weglot integration is specific to the review content only.
I would be happy to continue the conversation with you privately and have reached out via our Support.
First I installed the app and when 14 days free trial ended, I unistalled the app and they charged me 10$
Hey,
Tamarry from the Loox team here.
I completely understand how stressful it is to get an unexpected charge. I would be happy to help you with this.
It might be that an app charge is already included in an invoice before the app is removed and hence still appears after it is uninstalled.
I’ve personally reached out to you regarding your refund and am happy to continue the conversation with you privately.
on peut pas desactiver le compte arnaque.
Hey,
Josh from the Loox team here :)
I'm truly sorry to hear your experience with Loox was not as you expected. I would be more than happy to help you resolve any issues.
You can cancel your Loox plan at any time directly from within your Shopify admin.
It might be that an app charge is already included in an invoice before the app is removed and hence still appears after it is uninstalled.
I’d be happy to dig deeper on what you see on your end. I’ve reached out to you privately through our support and am here to make sure we get this sorted out together :)
Too pricy. Please consider reducing the price of the app. Lot of hidden charges when we get more requests
Hey,
Ilan from the Loox team here :)
I'd be happy to clarify any concerns regarding our pricing plans.
Loox offers several different plans for stores at different stages of their Shopify journey.
The Growth plan, our most popular plan, is a pay-as-you-grow plan that scales with you depending on your usage that month. This plan is ideal for merchants who have fluctuating order volumes and for those who want access to all the Loox features and integrations.
We completely understand that costs are a big part of every merchant's decision of which apps to use. We've built Loox to provide a great return on investment on all of our plans.
In any case, our support team is available 24/7 and always happy to help!
I’ve personally reached out to you regarding your plan and am happy to continue the conversation with you privately.
Optimised to make you pay for the expensive plan. Not user friendly. No full control. Please improve 1/5 stars. Willing to pay but for a service that value the money. Plenty of free low quality apps otherwise
Hey,
Amit from the Loox team here :)
While Loox offers three different plans, each suitable for a different brand size, I'm confident and positive that we can help you find the plan that best fits your needs.
I have reached out to you privately and I'd be more than happy to assist in any way I can.
In any case, our Support team is always happy to help! Please don't hesitate to contact us with any questions or requests you might have and we'll gladly advise.