整體評分
4.9
各級評分數量
  • 93% 的評分為 5 顆星
  • 5% 的評分為 4 顆星
  • 1% 的評分為 3 顆星
  • 0% 的評分為 2 顆星
  • 1% 的評分為 1 顆星
編輯時間:2019年10月7日

I don't like the fact that Loox is sending emails for reviews on default. Customers will get an email before the order even arrives. Had to turn it off all together.

Kreative Lemons
泰國
使用應用程式 大約1年
Loox 已回覆 2019年10月7日

Hey,
Thanks for sharing your feedback!

Review request timing is certainly crucial, and we wouldn't want them to get sent too soon (or too late!). On your Settings tab in the app, you can configure emails to be sent X days after purchase, fulfillment or delivery dates - to ensure that emails go out at the perfect timing that matches your store's delivery times.

As always, our support team is available and happy to assist with any question or concern - our goal is to help you make the most of Loox and we'd love to help :)

編輯時間:2022年10月27日

There are a few things to criticise about the app, such as: the pricing, the lack of support for custom CSS, the integration via iFrame, which is somewhat outdated, the bad Mail templates and a few other issues that competitors do better. But: the developers has contacted us in the meantime and asked about the change requests and the criticism. We find this very positive. When the changes come, we will gladly change our rating as well ...

Wandguru
德國
使用應用程式 大約1年
Loox 已回覆 2022年10月27日

Hey,
Sapir from the Loox team here :)

I'm truly sorry to hear your experience with Loox was not as you expected.

Generally speaking, Loox offers various plans to accommodate stores of all sizes and budgets. From just stores starting out all the way to tens of thousands of orders a month.

Keeping the app user-friendly and easy to use, we offer many customization options that are easier to use, but might not offer full custom CSS.

We have released a lot of features in recent years, including various customization options for both displaying reviews and collecting reviews via email, which I could see you have not implemented in your account yet. I’d be more than happy to help you find customizations that work for your brand.

In regards to cropping Images, Loox does not support changing customers’ reviews, hence editing the customers' photos in this manner is not possible.

In any case, I've personally reached out to you through our support email to elaborate further on a few of our available features.

2023年3月24日

good app but forces you to spend almost $100 per month on it. Totally stupid strategy. Im revoking access given to it.

HS Blades Enterprise
美國
使用應用程式 大約1年
Loox 已回覆 2023年3月24日

Hey,
Tamarry from the Loox team here :)

I apologize for the confusion and I’m happy to help clear the air!

Loox offers various plans to accommodate stores of all sizes and budgets. From just stores starting out all the way to tens of thousands of orders a month.

Our Beginner plan is designed for stores who are starting their journey and help them grow their business.

We completely understand that costs are a big part of every merchant's decision of which apps to use. We've built Loox to provide a great return on investment on all of our plans.

I’ve personally reached out to you and be happy to see how we can assist.

2023年2月18日

I cancelled the app on my store but it still charged my credit card after cancellation. They made it so hard the cancellation process.

The Nature Mother Australia
澳洲
使用應用程式 大約1年
Loox 已回覆 2023年2月19日

​Hey,
Josh from the Loox team here :)

​I completely understand how stressful it is to get an unexpected charge. I would be happy to help you with this.

It might be that an app charge is already included in an invoice before the app is removed and hence still appears after it is uninstalled.

​I’ve personally reached out to you regarding your refund and am happy to continue the conversation with you privately.

2022年7月11日

Wir nutzen diese App bei Sennheiser in vielen unserer Shops. Neues Pricingmodell ist leider mehr als 4 x so teuer bei gleicher Leistung. Prinzipiell ok, aber mir persönlich zu undurchsichtig und nicht zu überblicken. App an sich ist wirklich gut. Discount settings für refferal program fehlen. Codes gelten auf alle Produkte und können nicht über collection eingeschränkt werden.

Sennheiser
德國
使用應用程式 11個月
Loox 已回覆 2022年7月11日

​Hey,
Josh from the Loox team here :)

I completely understand how stressful it is to get an unexpected charge. I would be happy to help you with this.

Loox offers various plans to accommodate stores of all sizes and budgets. From just stores starting out all the way to tens of thousands of orders a month.​

The Growth plan, our most popular plan is a pay-as-you-grow plan that scales with you depending on your usage that month. This plan is ideal for merchants who have fluctuating order volumes and for those who want access to all the Loox features and integrations.

We completely understand that costs are a big part of every merchant's decision of which apps to use. We've built Loox to provide a great return on investment on all of our plans.

​In any case, our support team is available 24/7 and always happy to help! Please don't hesitate to contact us with any questions or requests you have and we'll gladly advise :)

編輯時間:2021年7月19日

Too expensive for some of important features. Not ideal for small/mid sized ecomm stores. Other than that, they know how to get review part done :) Since you're getting MRR, your app is pretty neat - why not lower the price and improve churn rate?

Manjubaa
印度
使用應用程式 11個月
Loox 已回覆 2021年7月19日

Hey,
Dor from the Loox team here :)

Please note that Loox offers several plans at different prices, for stores of all sizes and stages of growth.

All of our plans allow you to collect and display photo reviews on your store. Our advanced plans allow you deeper customization and more features that help you get more sales using Loox.

In any case, I contacted you privately to discuss your needs and recommend the best option for your brand

編輯時間:2019年3月13日

CSV files not working. Somehow I didn't have the 14 days trial, I couldn't import reviews from Amazon, I couldn't edit, Very Disappointed. Paid for Nothing!!! What a waste

Baby-Tod
法國
使用應用程式 10個月
2021年1月30日

very very very limited settings.....with the pro plan!!!!!
I can't import reviews with text or just without text, I can't change reviews at all.....

UtaBeauty™
羅馬尼亞
使用應用程式 9個月
Loox 已回覆 2021年1月30日

Hey,
Josh from the Loox team here :)

I am sorry that your Loox experience has not met your expectations so far. I would be happy to sort everything out for you.​

Loox allows you to choose which reviews to appear publicly on your store.

We also support importing your text and photo reviews from any previous source using the Loox review import template as well.​

If you'd like assistance with uploading your reviews, I have reached out to you privately with additional instructions. Please reply to the email so we can help further :)

2021年4月21日

There is no way to find support team on Shopify. I already check all the page i can but no help support.. Too bad the app is great

InspirationGhibli
法國
使用應用程式 7個月
Loox 已回覆 2021年4月21日

Hey,
Amit K. from the Loox team here :)

Our support team is available 24/7 in 3 different time zones, and we always respond within minutes.

I took a look at our logs and I cannot seem to find an email from you. No worries though, I just reached out to you in private to see how we can help!

You can always feel free to contact us by clicking the "Get support" button on your Apps menu and on our app listing page as well.

編輯時間:2019年11月28日

We as customers doesnt mean anything to Loox, and it seems like once yopu buy the app then they dont care about you anymore. First they say they will get back to you in 5 hours, then another email confirm that they ALWAYS get back within 24 hours, but only reply me after 4 days, and the 2nd time after 2 days i still didnt hear from them. TERRIBLE. They deserve a 1 star, but get a 2 star because at least the app is working, although there are better apps that is cheaper as well, so i will probably not hang around for long.

Sticker Sensations
紐西蘭
使用應用程式 7個月
Loox 已回覆 2019年11月17日

Hey,

Amit from the Loox support team here :)

Generally speaking, as you've correctly mentioned, we do our best to respond to support requests as soon as possible and always within 24 hours.

I took a look at our support logs and we've responded to all of your requests within this timeframe (replies sent to the email address your store is listed under).

If you've not received these responses, please contact our support team directly at support@loox.io - we're always happy to help!