Loox ‑ Product Reviews App , 18,284 reviews

Yishai from the Loox team here - As part of our GDPR compliance, we are required, by law, to remove the data completely from our servers once requested to do so by the data owner (You the merchant).

An automatic email that is sent according to Shopify's terms of service two days after you uninstall the app to allow you, as the data owner, to remove all customer data (including reviews) from Loox.

I took a look at our logs and I can see that you have clicked "Permanently delete the customers' data from Loox" in the automatic email and approved the removal of the reviews by confirming the removal on our confirmation screen.
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Since this process is a mandatory part of GDPR regulation Shopify and EU law requires us to adhere to, unfortunately, it is not possible to retrieve this information as it was completely removed from our servers.

If you have any further questions, please contact our support team and we'd be more than happy to help.

Hey,
Josh from the Loox team here :)
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​I'm truly sorry to hear your experience with Loox was not as you expected. I would be more than happy to help you resolve any issues.
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All of our plans support the option to reply to reviews that you've received. Any time you reply to a review, the reviewer will also receive an email update stating sharing that you have replied back to them.
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​I’d be happy to dig deeper on what you see on your end. I’ve reached out to you privately through our support and am here to make sure we get this sorted out together :)

Hey- Yishai from the Loox team here :)

Loox is built with performance in mind and utilizes a CDN (content delivery network) to serve scripts and photos faster (usually under 500 milliseconds).

In addition, Loox only starts loading after the page is fully loaded and ready for customers to use (this includes all scripts and photos). So it should not affect the actual loading time of the page.

In any case, we have answered your support email and we would be happy to continue assisting you on that thread.

Hey,
Amit from the Loox team here :)
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I'd be happy to help and address your concern!
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Our Growth plan is a pay-as-you-grow plan that charges based on how many review request emails you send each month.
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​This plan is designed to allow you to collect reviews from all your customers but only pay for what you actually use. This means that during slower months you automatically pay less.
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This payment model is listed both on our Plan selection page as well as on the Shopify app store.
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We completely understand that costs are a big part of every merchant's decision about which apps to use. We've built Loox to provide a great return on investment on all of our plans.
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With that in mind, I'd be more than happy to go over your account and see how you can get more out of Loox.
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I have reached out to you privately to continue this discussion.

Hey,
Josh from the Loox team here :)
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​Loox supports importing an unlimited number of reviews to your store. While our Aliexpress importer lets you pull directly from AliExpress, our Import template can be used from any previous source.
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​I have reached out to you privately to better resolve this. Please lookout for an email from our Support team.

Hey,
Josh from the Loox team here :)
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​I would be more than happy to help you here and try to address your frustrations.
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​Our Beginner plan is designed for stores who are starting their journey and help them grow their business. In fact, we offer various plans to accommodate stores of all sizes and budgets. From just stores starting out all the way to tens of thousands of orders a month.
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​Loox is designed to provide extremely high ROI on the price, not only by creating social proof that boosts conversion but also by incentivizing repeat buys with next-purchase discounts for reviewers, as well as reaching new customers via Loox Referrals.
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​In any case, our support team is available 24/7 and always happy to help! I’ve personally reached out to you regarding your plan and am happy to continue the conversation with you privately.

Hey,
Amit from the Loox team here :)

It seems that there was a change in your settings which caused the font color to blend into your background.

No worries, you can definitely change the Loox widget colors, including the fonts, in your Loox settings and customize them to your liking.

In any case, we've reached out to you personally to continue assisting you with this.

Hey,
David from the Loox team here :)

I’m truly sorry to hear your experience with Loox was not as you expected. I would be more than happy to help you resolve any issues.

Generally speaking, Loox allows you to import an unlimited number of reviews into your store. The only limit is the number of reviews you can import from any specific AliExpress product page.

On the Beginner plan, Loox will scan the first 20 reviews that match your filters. Our higher plans, however, will scan the first 100 reviews that match your filters.

Just to clarify, this means that you can import as many reviews as you want to each of your Shopify product pages. The only limit is that on each AliExpress product page you import from, you are able to scan the first 20 or 100.

Although your import process didn’t work as you had expected, our support team offers 24/7 support and is available to help all of our merchants from all around the world, and we can guarantee that all inquiries will be answered within 24 hours.

With that in mind, it seems that we had tried to respond to both of your emails, but it seems that our response was bouncing and couldn’t be received.

I also tried to reached out to your email privately once again so we could try and help with importing your Loox reviews. Unfortunately, this email bounced again.

Could you please reach out to our Support team using a different email address? We would be happy to assist you with our AliExpress importer.