Loox Product Reviews & Photos
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App glitches again, Amit was great! Thanks for the awesome customer service - it’s keeping your business alive
The app is slightly complicated to use. I have contacted support a couple times but just got an email response which have not been overly helpful. Previous apps we have installed the person responding to the emails have been extremely helpful, in fact they have sometimes been granted access to our website to ensure their app is installed correctly.
Estou aprendendo a mecher ainda , estou com dificudade por conta do idioma. se puder me dar um suporte .
It works well in every way, but he keeps saying "terminate the connection" which makes it impossible to view comments on my site.
Hey,
David from the Loox team here :)
This error message definitely should not appear on your Loox reviews.
I’d be more than happy to investigate this further with you and ensure that your Loox reviews appear as expected.
I’ve reached out to you privately through our support email to try and solve this as quickly as possible :)
mehr deutsch, etwas umständlich alles einzurichten wie bulk aktionen zb, auch die übersicht könnte bearbeitet werden aber sonst super app und definitiv hilfreich
Hey,
Amit from the Loox team here :)
Thank you for your feedback!
I have reached out to you privately and I'd be more than happy to address your every concern in the best possible way!
médio, não estou muito satisfeito ainda. Preiso usar mais pra decidir se eu gosto ou não. médio, não estou muito satisfeito ainda. Preiso usar mais pra decidir se eu gosto ou não.
Hey,
Josh from the Loox team here :)
I'm sorry to hear that your experience with Loox so far is not as you expected. We would be more than happy to help you resolve any issues.
Ou support team has reached out to you to help address any questions that you have.
Our support team is available 24/7 and always happy to help!
Sadly im not happy with Loox app.
It was a nightmare to set up the integration to google reviews.
I will try other options
The ratings widget is supposed to display the average star rating and number of reviews next to my product titles. Unfortunately, Loox isn't working automatically to do that (another reviews app is working, unfortunately it doesn't support review photos). Their solution is that I custom edit my theme code, which is not ideal.
Hey,
Josh from the Loox team here :)
I'm truly sorry to hear your experience with Loox was not as you expected. I would be more than happy to help you resolve any issues.
Loox offers a seamless migration from previous apps and sources through our import template and one click importer for supported apps.
Loox also allows you to customize the text of your ratings.
In any case, our support team is available 24/7 and always happy to help! Please don't hesitate to contact us with any questions or requests you have and we'll gladly advise :)
Good for website conversions, but terrible in making it easy to put star ratings under the product title. Should be as easy as a click of the button, but no real information on Loox website either. Support were helpful.
Hey,
Amit from the Loox team here :)
While I am happy to see we were already able to help you add star ratings to your product pages, please note that information and instructions on how to do that can be found in our help article:
https://help.loox.io/article/501-displaying-the-star-ratings-on-your-store-pages
In any case, please feel free to contact us if there is anything else we can do for you, we are always happy to help :)
Loox was easy to setup and integrated well. However, their payment system is scummy and very well hidden. It may look like the app is well priced, but when you start to grow it costs insane amounts of money--Loox charges you an ADDITIONAL $40 for every 400 review request emails that you send over the 300 email threshold. That's one costly email!
Hey,
Josh from the Loox team here :)
I apologize for the confusion and I’m happy to help clear the air!
Loox offers several different plans for stores at different stages of their Shopify journey.
Our most popular plan, the Growth plan, is a pay-as-you-grow plan that scales with you depending on your usage that month. This plan is ideal for merchants who have fluctuating order volumes and for those who want access to all the Loox features and integrations.
We completely understand that costs are a big part of every merchant's decision of which apps to use. We've built Loox to provide a great return on investment on all of our plans.
In any case, our support team is available 24/7 and always happy to help! Please don't hesitate to contact us with any questions or requests you have and we'll gladly advise :)