Loox ‑ Product Reviews App , 18,255 reviews

Overall rating
4.9
Counts per rating level
  • 93% of ratings are 5 stars
    17K
  • 5% of ratings are 4 stars
    940
  • 1% of ratings are 3 stars
    139
  • 0% of ratings are 2 stars
    58
  • 1% of ratings are 1 stars
    216
What merchants think

Feedback submitted

Merchants appreciate this app for its intuitive interface, automation of customer reviews collection, and customizable widgets. Its photo reviews feature is particularly praised for boosting conversion rates. The app integrates well with Shopify and offers responsive customer support. Merchants also value the ability to edit customer recommendations, ensuring control over site content. The app is recognized for its affordability and positive impact on sales and customer trust, with customization options to match brand style.

February 6, 2024

At CastleFlexx we have the best full body stretching device for people with chronic pain but the downside is we have a LOT of haters who own strap and band companies, being able to delete their reviews when they arent real customers is something that many other review services dont offer so youre stuck with trolls forever....not with LOOX! We appreciate this comapny SO much. By the way, if youre considering POST PILOT reviews DONT DO IT.

Castle Flexx
United States
Over 2 years using the app
April 5, 2024

This app helps take my business to the next level. The social proof it provides is amazing and my customers love it too. Very easy to navigate!

Creative Collection
United States
Almost 3 years using the app
April 2, 2024

Liz was great. Very quick to solve a little issue that i had (within the hour). It's always great support from Loox :)

Strawberry Valley Prints
United Kingdom
Almost 5 years using the app
March 17, 2024

I love this app. I have had no issues with it and it's brilliant for my customers as they can see what other people think about our products. Liz was wonderful and helped me install one of the widgets recently. She was very fast and efficient - a great asset to the team.

The Book Resort
Ireland
Over 1 year using the app
February 13, 2024

The 'Write a review' button was not showing up on my website for some of my products. I reached out for assistance and Mr. Laurence responded very quickly to my email. Not only did he send me a video with instructions on how to edit my theme to add the review widget, he went above the call of duty and coded my website himself. If you’re looking for a product review app for your company Loox is the best choice for sure.

Virgin Vixens Hair
United States
Almost 2 years using the app
March 13, 2024

I had an issue with adjusting the background color of the product review widget, and Laurence did an amazing job helping me to fix this. He was very helpful and responsive, and now I'm happy with the background color!

Juliette Duncan
Australia
Over 3 years using the app
March 10, 2024

Good app and very responsive support. Appreciate the help from Chester who was quick to resolve the issue I was facing when using the app. I recommend the app.

Bitcoin Gear
Belgium
Over 3 years using the app
April 19, 2024

Customer service was very prompt in helping our small woman-owned business! We appreciate Jodel's excellent support and knowledgeable feedback.

Shopkolohe.com
United States
Almost 4 years using the app
January 25, 2024

The customer support is great. I asked for a custom request not available in their UI and Lilach from Loox was able to get it done quickly. We actually left Loox and immediately came back a few days later as the other app we tried didn't compare.

Dope Headwear
United States
Almost 4 years using the app
March 19, 2024

very happy with the app, has many features, Liz is a star help me with the integration and custom requests. highly recommended

TechTic
South Africa
About 1 year using the app
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