Overall rating
4.9
Counts per rating level
  • 93% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its intuitive interface, automation of customer reviews collection, and customizable widgets. Its photo reviews feature is particularly praised for boosting conversion rates. The app integrates well with Shopify and offers responsive customer support. Merchants also value the ability to edit customer recommendations, ensuring control over site content. The app is recognized for its affordability and positive impact on sales and customer trust, with customization options to match brand style.

March 9, 2019

The use of complex, basic planning features are not satisfactory, you should tell me before choosing to install, so I will not choose loox

okay@choose
China
6 months using the app
June 13, 2021

Team disponible and proactive. They don't hesitate to do all what you want. I really apreciate and recommande for all !!

Bumpyconfort.com
France
6 months using the app
March 5, 2022

Good for website conversions, but terrible in making it easy to put star ratings under the product title. Should be as easy as a click of the button, but no real information on Loox website either. Support were helpful.

Lappa Day
United Kingdom
5 months using the app
Loox replied March 5, 2022

Hey,
Amit from the Loox team here :)

While I am happy to see we were already able to help you add star ratings to your product pages, please note that information and instructions on how to do that can be found in our help article:
https://help.loox.io/article/501-displaying-the-star-ratings-on-your-store-pages

In any case, please feel free to contact us if there is anything else we can do for you, we are always happy to help :)

Edited July 18, 2019

Not entirely sure if it is a free trial or a chosen plan. Will update later.
Thank you, could be a bit more simple.

AVG Distribution Ltd
United Kingdom
5 months using the app
March 17, 2023

awesome experience.. Loox helped me so much with my business and made everything so much easier. The only problem is it is slightly costly for new businesses. I would hope they could bring prices down

Marmoris Jewelry
United Arab Emirates
5 months using the app
March 10, 2023

muito complicada de trabalhar podia ser bem mais facil e intuitiva para trabalhar . mas aconselho a usarem sou eu que nao sou expert

FOR YOU STORE
Switzerland
5 months using the app
Loox replied March 10, 2023

Hey,
Amit from the Loox support team here :)

Please feel free to reach out at support@loox.io at any time.

We'd be more than happy to assist you!

May 6, 2022

mehr deutsch, etwas umständlich alles einzurichten wie bulk aktionen zb, auch die übersicht könnte bearbeitet werden aber sonst super app und definitiv hilfreich

Tujoya
Germany
4 months using the app
Loox replied May 7, 2022

Hey,
Amit from the Loox team here :)

Thank you for your feedback!

I have reached out to you privately and I'd be more than happy to address your every concern in the best possible way!

April 9, 2022

médio, não estou muito satisfeito ainda. Preiso usar mais pra decidir se eu gosto ou não. médio, não estou muito satisfeito ainda. Preiso usar mais pra decidir se eu gosto ou não.

MeuMundoBaby
Brazil
4 months using the app
Loox replied April 10, 2022

Hey,
Josh from the Loox team here :)

I'm sorry to hear that your experience with Loox so far is not as you expected. We would be more than happy to help you resolve any issues.

Ou support team has reached out to you to help address any questions that you have.

Our support team is available 24/7 and always happy to help!

May 26, 2022

It works well in every way, but he keeps saying "terminate the connection" which makes it impossible to view comments on my site.

Wigsbyqueen
China
4 months using the app
Loox replied May 26, 2022

Hey,
David from the Loox team here :)

This error message definitely should not appear on your Loox reviews.

I’d be more than happy to investigate this further with you and ensure that your Loox reviews appear as expected.

I’ve reached out to you privately through our support email to try and solve this as quickly as possible :)

May 5, 2019

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Mocca-jack
Switzerland
4 months using the app