Overall rating
4.9
Counts per rating level
  • 93% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its intuitive interface, automation of customer reviews collection, and customizable widgets. Its photo reviews feature is particularly praised for boosting conversion rates. The app integrates well with Shopify and offers responsive customer support. Merchants also value the ability to edit customer recommendations, ensuring control over site content. The app is recognized for its affordability and positive impact on sales and customer trust, with customization options to match brand style.

April 17, 2024

it's the best review app with many features we are using it for year I just noticed that we never review their great app..
Just wanted to suggest 1 more feature

( when a customer press 5 star review and complete the form suggest to him with a direct link to make google map review to get an extra reward )

ebarza
United Arab Emirates
Over 4 years using the app
April 12, 2024

Easy-to-use app with a low-price point to gather and show reviews & Customer Generated Content, as well as incentivize customers to do them. Is it the best? I don't know, but it sure does a whole lot without asking for 300€ a month like most other review apps. If you're a small business, this is the review app for you.

Also works well with subscription products, unlike most review apps that we've tried.

When we have to contact customer support, it's usually fast and the problem is solved. Just now I had a small issue when trying to download a video that a customer made, and Aya sorted it out fast and even provided a Google drive link with the download.

Oh!My Snacks
Portugal
8 months using the app
April 5, 2024

Thank God for this Loox App. This is by far the best App in the market especially on Shopify platform. They have GREAT CUSTOMER SERVICE and SUCCESS IS ONE OF THIER BEST STAFF TO EVER WALK WITH!! I had an issue with a bug on my theme because my reviews was showing wrongly which I discovered it was from the useless app I previously installed called AIR PRODUCT REVIEW APP that messed things up for me, even after I uninstalled the useless app it still left bugs on my them. I thank God for SUCCESS one of the staff of Loox that helped me fixed this issues.

Sharon David's
United States
Almost 2 years using the app
March 23, 2024

Aya is normally on shift when I send through support requests. I normally receive long-winded responses that touch on ethics and the like, which I couldn't care less about ! Yesterday Aya opted for a change. She briskly assisted with adding a feature to my product pages and wrapped things up without a lecture. How Refreshing...

Vanto
South Africa
Over 4 years using the app
February 28, 2024

I have used this app for years now and it is by far the best review app to exist (out of the many I tried). There are so many different things you can do in one app, and it is so easy to use. The support team is also very fast when getting back to you. I received a response for an issue almost instantly and Chester solved my issue faster than I would've expected. Love it!

Membroideries
United States
About 2 years using the app
March 27, 2024

Really like the app. It's easy to set up. And also easy to add reviews from Aliexpress with photo's of the same product. I wanted some more adjustment so it matches more my webshop. I contact the team and they helped me the same day! Really friendly. Now everything looks good and works well. Thank you so much!
I would really recommend.

Radovana
Netherlands
8 months using the app
April 17, 2024

We had some code that needed to be fixed, Lilach from Loox was super fast to understand and solve the issue in both of our stores - 10/10

Castle Arts USA
United States
Over 2 years using the app
March 5, 2024

The support is simply amazing, I've never experienced anything so fast. Super nice and competent. I had a small problem with my rating display and wrote to support about it. Within a very short time, a member of staff called Liz got in touch and helped me straight away. Very high praise from me. Simply TOP

Mirigo
Germany
12 months using the app
March 15, 2024

Customer support is very helpful! I needed help moving multiple reviews from different product pages and Jodel at their support did it for me with no hassle. A blessing!

The Positive Christian
United States
Almost 6 years using the app
February 18, 2024

So far this app is amazing, and i am happy i can manually send out reviews! It works really well in getting pictures from customers who may have forgotten to leave a review!

ChimereCompany
United States
Almost 2 years using the app