Overall rating
4.9
Counts per rating level
  • 93% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its intuitive interface, automation of customer reviews collection, and customizable widgets. Its photo reviews feature is particularly praised for boosting conversion rates. The app integrates well with Shopify and offers responsive customer support. Merchants also value the ability to edit customer recommendations, ensuring control over site content. The app is recognized for its affordability and positive impact on sales and customer trust, with customization options to match brand style.

May 26, 2022

It works well in every way, but he keeps saying "terminate the connection" which makes it impossible to view comments on my site.

Wigsbyqueen
China
4 months using the app
Loox replied May 26, 2022

Hey,
David from the Loox team here :)

This error message definitely should not appear on your Loox reviews.

I’d be more than happy to investigate this further with you and ensure that your Loox reviews appear as expected.

I’ve reached out to you privately through our support email to try and solve this as quickly as possible :)

February 3, 2023

estou tendo muita dificuldade de utilizar devido a não ter meu idioma, gostaria muito que fosse traduzido para Portugues

Luvi Shops
Brazil
4 months using the app
December 15, 2021

Can someone help urgently? your team has changed the reviews counts to reviews score with no way for me to change it back. and no reply for 5 hours now despite my emails. am I blocked in my emails? can revert back to reviews counts as my ads are about to run

I Love Better Life
Singapore
4 months using the app
Loox replied December 15, 2021

Hey,
Josh from the Loox team here :)

​I'm truly sorry to hear your experience with Loox was not as you expected. I would be more than happy to help you resolve any issues.

​I took a look at your correspondence with our team and it seems that we are still actively handling your requests to ensure your widget appears just the way you'd like.

Generally speaking, our support team is available 24/7 will always respond to your emails within 24 hours as well.

​Please look out for an email from our Support team so that we can continue to assist you.

July 24, 2020

top!! Je suis ravie d'avoir utilisée cette application. Facile d'utilisation. uN réel plaisir de connaître cette appli

newlook22
French Guiana
3 months using the app
May 23, 2021

They advertise on what you pay for. If you click the dropdown on the side it will say something like 'Powered by Loox'. Everything else is cool though.

BetterwayHQ.com
United States
3 months using the app
August 7, 2022

App glitches again, Amit was great! Thanks for the awesome customer service - it’s keeping your business alive

Dura Bass
United States
3 months using the app
May 27, 2020

So far so good, just got it all installed and was pretty straight forward so we will see how it goes!

Karma Collective
Canada
3 months using the app
Edited November 6, 2020

Je viens juste d'installer cette application. Ca à l'air bien mais j'attends de voir la suite. Dommage qu'il y a trop d'options réservées à l'"Advanced plan". Je pensais qu'en passant déjà par le plan payant à 9,9 € il y aurait déjà à minima par exemple le Loox Upsell et la possibilité d'ajouter son logo dans le mail.

ERCALM
France
3 months using the app
Loox replied November 8, 2020

Hey,
Dor from the Loox team here :)

The Basic plan is built for stores that just started out and are beginning their journey in the Shopify ecosystem.

Features in higher plans include advanced customizations for a more branded experience, more options to display your reviews, and integrations with other apps to name a few.

We are confident that our higher plans will provide a higher ROI for stores with significant sales.

feel free to send us all the feedback regarding which features are missing for you and we'd be happy to advise further.

In addition, our Support Team will be more than happy to assist you further with whatever else you need, do feel free to contact us at any time!

November 8, 2021

Ne eccellente ne peggiore una via di mezzo tra utilizzo e altro .
Poi secondo me oggi come oggi ci sono un sacco di recensioni che fanno la stessa cosa ad un prezzo inferiore

Pillowy™
Italy
2 months using the app
Loox replied November 8, 2021

Hey,
Josh from the Loox team here :)

​Loox differentiates itself by focusing on the most important part of customer reviews in 2021 - visuals.

Our solution is focused entirely on helping merchants collect significantly more reviews with photos, and displaying them beautifully across your store.

In addition, we offer our own Loox Referrals which leverage your Happy Customers to get even more sales on auto-pilot!

Of course, we offer all of the usual bells and whistles you'd expect from a quality review solution, and we do so at competitive pricing with world-class customer service.

I've reached out to your privately to continue this conversation.

Edited July 13, 2020

j'ai fais ma boutique grace a LOOX très simple d'utilisation et très intuitif malgré le fait que n'arrive pas a trouver des avis client pour mon produit

MonEpilateurfr
France
2 months using the app