Loox ‑ Product Reviews App
Meets Shopify's highest quality standards for speed, ease of use, and merchant value
Reviews (22,378)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its easy setup and seamless Shopify integration, highlighting features like photo and video reviews that boost trust and credibility. The automatic review request feature efficiently collects customer feedback, while responsive support and customizable widgets enhance user experience and conversions. Continuous updates ensure the app remains effective in building social proof, offering good value for money.
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Thank you very much for Liz's help! I spent a long time searching online without resolving the issue, but Liz solved it easily in just a few minutes. She is truly very, very professional and fast! I hope Liz’s higher-ups can give her a raise (or a bonus)!
If has increased the amount of reviews we receive significantly and is easy to manage.
I would like to express my great satisfaction with the technical support I received from Loox’s customer service. A special thank you to Sara, Technical Support Engineer, for her valuable help, professionalism, and responsiveness. She resolved my issue quickly and with great care. Excellent service, thank you again!
Rotem was super quick and helpful with implementing star reviews under my products/collections!
They are literally after your money once you pay to then they don´t even care, one of the worst app i am asking them to cancel my subscription and help me with the spreadsheet of my review they are not responding i sent them 10 emails no response at all. please use other free apps instead, Thank loox for spamming people
Hey,
Tal from the Loox team here.
I'm truly sorry to hear your experience with Loox was not as you expected. I would be more than happy to help you resolve any issues.
I’ve reached out to you privately through our support and am here to make sure we get this sorted out together.
I’m incredibly disappointed with Loox. Despite being on a paid plan, my reviews are not showing up, and this issue has been ongoing for weeks. I reached out to their support multiple times, but the responses have been completely unhelpful and dismissive. As a business owner, I rely on timely and effective support, and Loox has failed miserably in delivering that. After weeks of frustration, I’ve decided to uninstall the app. For the price I’m paying, I expected far better service and functionality. Terrible experience overall. Do not recommend.
Hey Gemories, We always aim to provide excellent support, and I’m sorry to hear we missed the mark this time. I see that we responded to your inquiry but are still waiting for a staff account so that we can take a closer look at what you're experiencing. If you’re open to it, please reply to the email we sent—we’d love the chance to make things right.
Best,
Sara from the Loox team
easy to use, and prompt support. Paid for itself with two orders won by the app.
Does what I need it to do.
Just OK. Overpriced for what it does. There are other options that do the same that don't cost as much.
Hey,
Thank you for your feedback.
Loox is a visual-first platform that collects more photo and video reviews than anyone else in the industry. Our app quickly delivers high value by helping you gather impactful reviews, boost conversion, increase retention, and drive referrals. We also offer attentive, high-quality support.
I reviewed your settings and would love to offer some suggestions to help you benefit more from Loox. I’ve sent you an email—please reply whenever it works for you.
Thanks,
Rotem from the Loox team
This app is very good. It allows me to know how the products are doing once they get to the buyer. So the customer can give us his or her honest review about the product they bought.