Loox ‑ Product Reviews App , 17,521 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants highly recommend this app for its user-friendly interface, seamless integration, and efficient performance. They appreciate its ability to collect and display photo reviews, enhancing authenticity and trust. Key features include automated review request emails, review import, reminders, and advanced analytics. The support team is praised for their prompt service. Merchants report increased conversion rates, improved customer trust, and an increase in user-generated content. The app is also valued for its affordable pricing and ability to showcase social proof through customer testimonials.
Refine
-
By rating
Great product on almost all fronts except for the fact that you can't add the review rating widget to product cards. How that's even a thing is beyond me. When I shop online, the very first thing I notice is that "star" rating system under the product title - before I ever get to the product information page. I really wanted to make this app work for my site but I just can't live without product cards showing review stars. If you implement this at a later date, I will *happily* be back. Everything else is beyond amazing about this app.
Hey,
Ilan from the Loox team here.
Loox fully supports having the Rating widget for the collection page products.
I contacted you privately and will happily set up the widget for you as soon as possible!
Our Support team is always happy to help! Please don't hesitate to contact us with any questions or requests.
the import is easy and nice , but all other setting are very hard. thew support service is only be email and not online
Hey,
Lilach from the Loox team here :)
Our support team is available 24/7 via email, you can always reach out to us!
Here's our email address:
support@loox.io
In any case, I've personally reached out to you and I'd be happy to provide you with assistance!
Such a well-known application that only offers English is unacceptable in 2024. I have to translate each sentence one by one. I waste a lot of time translating everything.
Hey,
Tal from the Loox team here :)
Loox offers multilingual support, which detects the customer's locale and changes the language of the Loox emails and widgets to 19 supported languages.
If you'd like to change the language to an unsupported one, we can help you set this up through our support.
I’d be happy to dig deeper into a solution that would fit your needs.
I’ve reached out to you privately through our support and I'm here to make sure we get this sorted out together.
slows down site, made extremely difficult to cancel the subscription.
Hey,
Tal from the Loox team here :)
I'm truly sorry to hear your experience with Loox was not as you expected. I would be more than happy to help you resolve any issues.
We built Loox with attention to our merchants’ store performance, and we utilize a CDN (content delivery network) to serve scripts and photos.
In addition, Loox only starts loading after the page is fully loaded and ready for customers to use (this includes all scripts and photos).
I’d be happy to dig deeper on what you see on your end. I’ve reached out to you privately through our support and am here to make sure we get this sorted out together :)
having trouble setting ioyt up
Hey,
Tal from the Loox team here :)
Our support team is available 24/7 and always happy to help!
I’d be happy to dig deeper on what you see on your end.
I’ve reached out to you privately through our support and am here to make sure we get this sorted out together :)
Me cuesta poder instalarlo en mi tema, estoy esperando el soporte de loox, me sale error de instalacion dinamica
Hey,
Tamarry from the Loox team here :)
I’d be happy to dig deeper into what you see on your end and assist accordingly.
I’ve reached out to you privately through our support and am here to make sure we get this sorted out together :)
Deixou passar comentários negativos mesmo eu colocando para deixar passar apenas de 5 estrelas, prejudicou bastante minhas vendas.
cool but i cannot use loox button
Hey,
Rotem from the Loox team here :)
Thanks for sharing your experience.
I’d be happy to dig deeper into this. I’ve reached out to you privately through our support and am here to ensure we get this sorted out together!
good app but forces you to spend almost $100 per month on it. Totally stupid strategy. Im revoking access given to it.
Hey,
Tamarry from the Loox team here :)
I apologize for the confusion and I’m happy to help clear the air!
Loox offers various plans to accommodate stores of all sizes and budgets. From just stores starting out all the way to tens of thousands of orders a month.
Our Beginner plan is designed for stores who are starting their journey and help them grow their business.
We completely understand that costs are a big part of every merchant's decision of which apps to use. We've built Loox to provide a great return on investment on all of our plans.
I’ve personally reached out to you and be happy to see how we can assist.
Estou tendo problemas ao importar avaliações da aliexpress, pois está se misturando com outras avaliações. Uma bagunça. Gsotaria de suporte. Não encontrei
Hey,
Tal from the Loox team here :)
I'm truly sorry to hear your experience with Loox was not as you expected. I would be more than happy to help you resolve any issues.
I’ve reached out to you privately through our support, and I'm here to make sure we get this sorted out together :)