Loox Product Reviews & Photos , 11,426 reviews
Pourriez l'avoir en français c'est compliqué pour moi!! j'essai tant bien que mal mais je pers un temps fou. merci pour votre retour
Hi!
Dor from the Loox team here :)
Merci de nous contacter!
Please note that while the Loox admin is currently supported in English only, you can feel free to reach out to our support team and we'll be more than happy to help out with any question you might have.
I can see you already have an open correspondence with our team, but I'll be happy to get into more detail to see how we can help you today.
Expect an email from the Loox Support team.
BOAS FUNCIONALIDADES, PORÉM SO UTILIZO OS DEPOIMENTO E QUEREM ME COBRAR O PLANO MAIS CARO. SE EU UTILIZASSE TODAS AS FUNCIONALIDADES ACHO JUSTO, PORÉM NAO UTILIZO E PARA MIM FICA MUITO CARO.
I'm truly sorry to hear your experience with Loox was not as you expected. I would be more than happy to help you resolve your issues.
Loox offers various plans to accommodate stores of all sizes and budgets. From just stores starting out all the way to tens of thousands of orders a month.
Loox is designed to provide extremely high ROI on the price, not only by creating social proof that boosts conversion but also by incentivizing repeat buys with next-purchase discounts for reviewers, as well as reaching new customers via Loox Referrals.
I have personally reached out to you and will be more than happy to continue to assist you privately.
Acho que a única coisa que poderia fazer pro plano básico é colorar ao menos o primeiro nome das pessoas de acordo com sua linguagem de origem e aumentar a margem de comentários pra uns 35.
Hey,
Dor from the Loox team here :)
While the Beginner plan is intended for merchants starting out on the Shopify ecosystem, it still provides many essential and useful features, and enables deep personalization for your Loox widgets.
I have contacted you privately to assist you with any questions you might have and to assist you achieve what you wish, to the highest degree :)
Look out for an email from the Loox team!
i am not satisfied with this app, after a week, I can't upload my reviews, I have found support for several days, usually, I am replied the next day, they can't fix my problems, i am really exhausted and tired, so i decide to remove it although it has a lot of good features.
Hey,
Josh from the Loox team here :)
I'm sorry to hear your experience with Loox was not as you expected. I would be more than happy to help you resolve your issues.
I have reached out to you privately to continue this conversation.
Please look out for an email from our Support team.
Better get another app, because Loox app is veryyyy expensive. You always pay $ 35 for 300 emails. A month can quickly accumulate a large sum. The app works well and the support is very quick.
The settings are very easy
Too expensive for some of important features. Not ideal for small/mid sized ecomm stores. Other than that, they know how to get review part done :) Since you're getting MRR, your app is pretty neat - why not lower the price and improve churn rate?
Hey,
Dor from the Loox team here :)
Please note that Loox offers several plans at different prices, for stores of all sizes and stages of growth.
All of our plans allow you to collect and display photo reviews on your store. Our advanced plans allow you deeper customization and more features that help you get more sales using Loox.
In any case, I contacted you privately to discuss your needs and recommend the best option for your brand
I thought the app was good enough to help me to get more real review from real customer the product review were happy
There is no way to find support team on Shopify. I already check all the page i can but no help support.. Too bad the app is great
Hey,
Amit K. from the Loox team here :)
Our support team is available 24/7 in 3 different time zones, and we always respond within minutes.
I took a look at our logs and I cannot seem to find an email from you. No worries though, I just reached out to you in private to see how we can help!
You can always feel free to contact us by clicking the "Get support" button on your Apps menu and on our app listing page as well.
Used to be a great app. Recently with updates and the addition of the Carousels the design and appearance of the app is quite ugly and filled with bugs. Half of the reviews don't even show up. Customer service is pretty quick but it's like pulling teeth to get anywhere. Have been speaking to customer service for an hour and a half with just stupid back and forth.
why are you showing here a 9.99$ price while you want to charge 14.99$ once we install the app???? looks kinda scammy to me
Hey,
Yoni from Loox here. The $14.99 price is for the Reviews + Referrals basic plan. The $9.99 Reviews plan is available if you don't select "Reviews & Referrals" on the top of the page.
Please consider updating your review, as it is misleading and incorrect.
Thank you,
Yoni