Overall rating
4.9
Counts per rating level
  • 93% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its user-friendly interface, seamless integration, and efficient performance. They appreciate its ability to collect and display photo reviews, enhancing authenticity and trust. Key features include automated review request emails, review import, reminders, and advanced analytics. The support team is praised for their prompt service. Merchants report increased conversion rates, improved customer trust, and an increase in user-generated content. The app is also valued for its affordable pricing and ability to showcase social proof through customer testimonials.

December 5, 2023

The price is little too high

luxestijl
Netherlands
About 2 months using the app
November 29, 2023

good app can help grow brand w socai proof

TALLERLY
Australia
Over 2 years using the app
December 6, 2023

No option to export reviews, over all nice app.

Wall Stars
India
4 days using the app
Loox replied December 8, 2023

Hey,
Lilach from the Loox team here :)

You can definitely export your reviews to a CSV file!

This can be done by heading over to the "Manage reviews" tab and clicking "Export all reviews to .csv file" link.

In any case, our support team is available 24/7 and always happy to help! Please don't hesitate to contact us with any questions or requests you have and we'll gladly advise.

March 3, 2024

Average app with features covered in a lot of the other review apps for a lot less. If you exceed a certain amount of orders on their scale plan, they will charge you $40 extra for an additional 300 orders. Ended up paying something like $190 this month which is crazy expensive when Judgeme does all this for a 1/10th of the cost.

Also, when you click under 4 stars when reviewing their app on their app, it sends you to their own custom form. 4 and over it sends you to shopify, that's why their reviews are inflated.

Overall, the app has a lot of great features and works well with integrated referrals which is useful. Just wish pricing was a little more transparent rather than hiding it in an info icon.

Guernsey Flowers by Post
United Kingdom
Loox replied March 4, 2024

Hey,
Sara from the Loox team here :)
Thank you so much for your feedback.

We understand that costs are a big part of every merchant's decision about which apps to use. We've built Loox to provide a great return on investment on all of our plans.

I’ve reached out to you privately via email and am looking forward to continuing the conversation with you there!

December 4, 2023

Je suis enchante par les produits de la marque Pureskin !
Depuis que j'ai commencé à utiliser, ma peau n'a jamais été aussi saine et éclatante.

Jason live
Germany
About 2 months using the app
March 3, 2024

The app is really great: easy to install, easy to customize, fun to work with - and super fast loading in the frontend.

I would have loved to work with it, but decided against it for two reasons:

A) It is not possible to show the full name of the reviewer. I understand that Loox wants to give the reviewer "privacy" – but I find it not very trustful in shops when the name of the reviewer is shortened.

B) The pricing is insane! You basically need the 39$ plan if you want to customize it to your needs – while other apps cost only a half or third.

I really would love to work with Loox. If there may come a time when the pricing is more affordable for smaller shops like mine – let me know and I'm in.

Breuers Weltkarten
Germany
Loox replied March 4, 2024

​Hey,
Sara from the Loox team here :)

​Thank you for your valuable feedback!

​I've reached out to you privately via email and look forward to continuing the conversation there.

October 2, 2023

The app is very good but a little expensive tho

hometrends
Pakistan
Over 1 year using the app
January 2, 2024

sehr gut

chargEz
Germany
2 months using the app
January 8, 2024

kool

Minhab
Saudi Arabia
19 days using the app
March 31, 2023

I couldn't transfer my reviews from amazon or etsy, I contacted customer service they also complicated helpless, the monthly cost too expensive!

iHerbal Origin
United States
6 months using the app
Loox replied April 1, 2023

Hey,
Lilach from the Loox team here :)

I'm truly sorry to hear your experience with Loox was not as you expected. I would be more than happy to help you resolve any issues.

​Loox supports importing your reviews from any previous source using our review import template, and you can always reach out to our support team if you need any further assistance with uploading the reviews.

We completely understand that costs are a big part of every merchant's decision of which apps to use. We've built Loox to provide a great return on investment on all of our plans.

I’ve personally reached out to you regarding your refund and am happy to continue the conversation with you privately.