Overall rating
4.9
Counts per rating level
  • 93% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its user-friendly interface, seamless integration, and efficient performance. They appreciate its ability to collect and display photo reviews, enhancing authenticity and trust. Key features include automated review request emails, review import, reminders, and advanced analytics. The support team is praised for their prompt service. Merchants report increased conversion rates, improved customer trust, and an increase in user-generated content. The app is also valued for its affordable pricing and ability to showcase social proof through customer testimonials.

January 29, 2024

The best looking review app I've used. It also doesn't slow my store down.

I wish there was a public reviews page that would show up on Google when customers search for "brand + reviews", kind of like reviews.io and trustpilot have. The loox branding/logo under the widgets currently links to their Shopify app store page, which doesn't really build trust as much as it would if it linked to a dedicated public reviews page.

Valoneon
United States
2 months using the app
December 13, 2023

Would love that if you could also send out an review E-Mail and ask for the customer to leave a Google Review, add the Google Business Link so they land directly on the Google Review page for the business in question and offer them a coupon code etc.

Basically beeing able to send out a review E-Mail and offer something in the E-Mail for each review they post:

Place a Google Review, get 2% on your next purchase, add a photo to your review get an additional 2%.

Place a Product Review, get 2% on your next purchase, add a photo to your review get an additional 2%.

Dansk Trailer Center
Denmark
7 months using the app
January 25, 2024

This is a great resource and a necessary tool for opening a new store. The process is time consuming but if it helps with conversion that’s the key. One thing that could improve the app is adding a filter option for the CSV upload option when doing reviews on multiple products.

Poo & Lou
United States
7 days using the app
December 17, 2023

Works exactly like it says it will! Would recommend for fast growing stores. Simple enough to setup and has enough customisation features. Two areas of improvements

1. No way to easily request reviews over Whatsapp
2. Lot of fraudelent cases slip through in the referral system where customers game it by giving the referral link to themselves

Oppastore
United States
About 1 month using the app
Loox replied December 18, 2023

Hey,
Tamarry from the Loox team here :)

We really appreciate your feedback!

We’re always looking for ways to improve, and we prioritize much of our development plans based on customer feedback.

In any case, our support team is available 24/7 and always happy to help! Please don't hesitate to contact us with any questions or requests you have and we'll gladly advise :)

December 6, 2023

Good customer support. App is solid and helps increase conversions on your store. Thanks.

Maternity Miracles
United States
About 5 years using the app
January 12, 2024

Its a great app. Can be expensive if you have to do forex conversions to local currencies :)

Tayla Jean Play Mats
South Africa
Over 1 year using the app
December 13, 2023

I like to use Loox, however I can't edit reviews when I'm importing from aliexpress, pls add this function guys, It will be better

museflair.com
United States
3 months using the app
Edited February 20, 2024

Molto utile

Bio Helix Tuscia
Italy
About 2 years using the app
January 26, 2024

So far so good. On day two with the app and only took an hour to import reviews, and now time to play with the fun stuff. We are small and I don't quite understand the additional costs after the monthly costs.

DOOR-PARTS
United States
About 20 hours using the app
December 27, 2023

the app works fine, good features and visuals. A bit sad that even on a paid plan you can't remove the loox branding. that's disappointing that you have to buy the scale plan to get rid of it. $15/mo should allow you to do this. Bit difficult to set up, however Liz from the support was very helpful and very reactive. Thanks !

craft and print.
France
About 2 hours using the app