Overall rating
4.9
Counts per rating level
  • 93% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its efficient performance, intuitive navigation, and ability to showcase customer reviews and user-generated content. Its standout feature is the display of photo reviews, acting as strong social proof. The app offers customizable widgets, seamless Shopify integration, and valuable analytics. Merchants praise the customer support for their prompt and effective service. The app aids in building trust and boosting conversion rates with features like automated review request emails and a user-friendly review management dashboard. However, some merchants find it costly when order volume is high.

January 9, 2024

great because makes it seems like your website gets sales when your just starting up ur brnd

lumize
United Kingdom
About 1 month using the app
Edited December 27, 2023

A customer of Loox for almost half a decade now. Faultless app. Incredibly features, amazing customer support team. Nothing compares. 5*

Fresh Frenzy
United Kingdom
Over 2 years using the app
Loox replied December 20, 2023

Hey,
Tamarry from the Loox team here - I apologize for the confusion and I’m happy to help clear the air!

Shopify requires explicit merchant consent when choosing an app subscription plan.

All Shopify app developers (including Loox) cannot, on a technical level, change a store's plan or increase a store's payment terms without explicit approval of the new terms by the merchant or someone with permission to access the store's app billing.

With that being said, I can see that we already resolved this in a private conversation, and in any case, I've reached out privately again to make sure that there isn't anything else I can assist you with.

December 12, 2023

The reviews can not be displayed, so I contacted the customer service, Aya, who is very responsive and help me fix the problem.

Chandelierias
Hong Kong SAR
Over 3 years using the app
December 25, 2023

When I saw that the support was by e-mail I thought it would take hours if not days before the problem was solved but that was not the case at all. One of the few customer support as fast and efficient as ever, always friendly. Thank you very much

ZenLife
Italy
About 2 months using the app
December 13, 2023

Great app and awesome support! Thanks so much Aya, for really helping me get this set up on my shopify store.

Salves of Jerusalem
United States
Over 4 years using the app
February 2, 2024

Looks great and I've gotten more reviews with images since installing.

Camo Ever After
United States
4 months using the app
Edited January 4, 2024

I am very impressed! We had an issue on our post checkout page. The Loox Team, from the beginning were quick to respond and escalate it right to Ilan, the Technical Support Engineer and his tech team, who then took care of it immediately. It was a very smooth process. I am very happy with Loox customer service and the App is awesome as well! : ) Very easy to setup. Thank you Ilan and team! : )

CRYSTAL PALACE
United States
Almost 2 years using the app
December 28, 2023

Tamarry and the whole team at Loox were a great help getting my reviews integrated into Google Merchant. Thank you!

Voltloop Canada
Canada
11 months using the app
December 27, 2023

Great App! Makes it easy for customers to create reviews!

ACKERMANN®
Germany
About 2 years using the app
December 28, 2023

This app is perfect for people looking to get reviews up quickly. Very good user interface and easy to use. Also fairly priced and offers features.

Standout point is customer service. Liz was absolutely excellent and handled all my requests (including custom code).

If you're new or looking for a reliable subscription app that works out the box, go with Loox and let Liz know if you need any help!

Royal Nutrition
United Kingdom
12 days using the app