Loox ‑ Product Reviews App
Meets Shopify's highest quality standards for speed, ease of use, and merchant value
Reviews (22,936)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for boosting conversions and building customer trust with features like automated review requests and the ability to collect photo and video reviews. They appreciate its user-friendly interface, customizable widgets, and seamless Shopify integration that doesn’t slow down their sites. The responsive and efficient customer support team is also frequently praised for their helpfulness in resolving issues.
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Doesn't let you export chosen reviews and more than 20 at a time
Hey,
Shany from the Loox team here.
I'm sorry to hear your Loox experience was less than you expected. I'd be more than happy to help you resolve any issues.
I’ve reached out to you privately through our support and am here to make sure we get this sorted out together :)
These are thieves. they still deduct money from your bank account eventhough you are not using their product
Hey,
Rotem from the Loox team here.
Sometimes, app charges are automatically triggered before an app is uninstalled. While Shopify stops all future charges for the app, it will not stop any pending charges that have already been created.
I’ve reached out to you privately through our support email to refund you for this charge :)
every time i try to use the app and import a review i get an error message. i haven't had a single use for the app yet. very frustrating. cant get any help from support.
Hey,
Rotem from the Loox team here.
I'm truly sorry to hear your experience with Loox was not as you expected.
I’d be happy to dig deeper into what you see on your end. I’ve reached out to you privately through our support, and I look forward to continuing the conversation there.
Aún desinstalado la aplicación, te lo cobran el mes completo.
Hey, Sara from the Loox team here :)
It looks like you may have received an app charge that was triggered by Shopify before you uninstalled Loox, since Shopify charges in advance.
Not to worry- I've reached out to you via email regarding your refund, I look forward to resolving this issue!
Bewertungen abspeichern funktioniert nicht
Hey,
Shany from the Loox team here.
Thanks for sharing your experience. I would be more than happy to help you resolve any issues.
I’ve contacted you privately through our support and am here to ensure we get this sorted out together.
I’ve been facing significant challenges with Loox. What was anticipated to be a seamless integration escalated into an array of issues and considerable time loss.
To begin with, the process of embedding reviews on my website was anything but straightforward. Despite meticulously following the provided instructions, I encountered numerous problems. Hours of troubleshooting yielded little success, and the assistance from Loox was, at best, ineffective. Rather than offering viable solutions, their advice was to revert to the previous code upon encountering errors.
Presently, although the ratings are visible, new complications have arisen. The “Choose Option” button is absent from certain collections, and the product cards are misaligned on mobile devices. Furthermore, the ratings are spilling out of the product cards.
This ordeal has been profoundly disheartening. I had high expectations from a service that’s marketed to simplify, not complicate, operations.
Hey,
Rotem from the Loox team here.
I'm genuinely sorry to hear that your experience with Loox was not as you expected.
I'd be happy to assist you in continuing to set up Loox on your store.
I noticed that you've already uninstalled Loox. I've contacted you privately via our support email, and I'd love to schedule a call at your convenience so we can look into it together and ensure everything is sorted out to your satisfaction.
Payment deductions were made even after uninstalling the app.
Hey,
Shany from the Loox team here.
Sometimes, app charges are automatically triggered before an app is uninstalled. While Shopify stops all future charges for the app, it will not stop any pending charges that have already been created.
I've reached out to you privately via email to provide you with further assistance, and I look forward to continuing the conversation there.
In any case, our support team is available 24/7 and always happy to help! Please don't hesitate to contact us with any questions or requests you have, and we'll gladly advise.
import review function doesn't work and support is inexistent, no reply after days waiting and multiple emails sent.
Hey,
Rotem from the Loox team here.
Thanks for sharing your experience.
I can see we have communicated about this issue through email.
If you need any further assistance, our support team is available 24/7 and always happy to help!
lo usare
Hey,
Rotem from the Loox team here :)
Thanks for sharing your feedback.
We would be happy to discuss how we can improve your experience with Loox. I've reached out to you through our support to continue the conversation with you privately.
I uninstalled during the free trial, and still got charged! Wow, just wow!
Hey,
Sara from the Loox team here.
I see that you've already uninstalled Loox. Sometimes app charges are automatically triggered before an app is removed and are therefore still included in your invoice.
I’ve reached out to you privately via email about your refund :)