Loox ‑ Product Reviews App

Super easy to use and customizable. Been using it for years. I had a question about the app and email their customer service and they wrote back almost immediately. Super impressed with their service, highly recommend!

Really pleased with the help I received today. I had been unable to add the reviews to my collection page for several months and finally decided to reach out and Rain M from Loox replied immediately and inserted a custom code for me and got my problem solved in a matter of minutes from when I sent the email. Thank you so much!

WARNING: Predatory and unethical pricing.

They will charge you $0.13 per order, regardless of how many features you use.

And there is NO limit to this, even though they call their plan "SCALE".

Plus, they very obviously try to hide that they charge per order.

Overall, do not use this app unless you want to be totally ripped off.

One of the reasons why I chose Loox for my review app is because of the design and layout of the reviews. It stands head and shoulders above other review apps in my opinion due to the layout of pictures and reviews. I like that all my collected reviews can be placed under each product even though the product may not have any reviews. It was also convenient to be able to import reviews that I received from another review company. Overall, I am very pleased with the widgets I am able to implement on my website, the follow-up emails sent to customers requesting reviews (including the ability to incentivize them to leave a review) and the cleanliness of the how the reviews look. Lastly, I reached out to customer service chat (Mary) and she was able to help me implement a small change on my website quickly.

We’ve been using Loox for a while now and honestly it’s been great. Setup was easy, the widgets look clean, and photo reviews make a big difference in trust compared to text-only reviews.

Everything runs smoothly in the background - review requests go out, reminders work, and we don’t really have to think about it, which is exactly what you want from an app like this. It integrates well with our theme and hasn’t caused any performance issues.

Support has also been responsive the few times we’ve needed help, which we appreciate.

Ive worked with Loox for a few months now and its been solid, its a bit pricey but the price is worth the extra buyers it'll bring you. Leogen, a member of the customer support team was very helpful and replied instantly to my questions when I needed help with something.

I just switched to Loox, I'm getting more sales and larger orders! It was definitely worth it! I also needed assistance, she stuck with me even though i was frustrated and we got it all working!

This is the worst support practice I've ever seen on Shopify. I can't get a proper answer to any of my questions. The support representative directs me to Tier 2, I wait a day for a response, and even Tier 2 doesn't help. It's nothing but nonsense. I only use this app because the reviews look nice; other apps don't look this good.

What can I say? Loox did not disappoint! I initially chose Loox because I loved the features they offered and the overall aesthetic...it just looked right and fit my brand well. I was able to seamlessly add the app to my website and it was super easy to set up and customize. The built-in features like media uploads and discounts for customers who leave a review genuinely encourage engagement and repeat customers. However, what stood out the most, was their customer support. As a small business owner, that meant everything to me. They truly went the extra mile to make sure I was satisfied, even offering extra support and perks and honoring their word - integrity. That kind of service is rare and honestly a blessing. I definitely recommend Loox. A+++

Loox is a platform that has outgrown my needs

I’ve been a Loox user for many years, and during that time I’ve watched the platform steadily become more expensive while its core value has narrowed. The focus has shifted toward adding secondary features, while the simple, elegant review experience that originally made Loox great has become increasingly constrained by pricing tiers.

What I need as a store owner is straightforward: a clean, reliable review app that makes it easy and rewarding for customers to leave honest reviews and photos. That authenticity directly improves trust and conversions, and it’s the primary reason I use a review platform at all.

Loox still does this well, but the monthly review limits seriously undermine the value. Being capped at 300 reviews per month across all plans makes it feel like you’re constantly being nudged to upgrade, even when your needs haven’t changed. At this point, unless cost truly doesn’t matter, I can’t recommend Loox as a first choice anymore.

Other review apps have caught up over the years, and it’s refreshing to finally have viable alternatives. I hope the increased competition pushes Loox to revisit its pricing structure. The feature sets per plan are solid, but the review limits are the real problem. Removing them entirely and adjusting entry-level pricing would be a much more honest and compelling approach.