Loox Product Reviews Referrals

Loox Product Reviews Referrals

by Loox

Product reviews with photos - build trust and drive referrals!

4.9 of 5 stars(6368 reviews)

Photo reviews on autopilot

With Loox’s review app you can send automatic review request emails asking customers for product reviews & offer discounts for photo reviews

Beautiful Shopify review app

Social proof that looks great thanks to Loox’s product review app, first-class user interface, and attractive customer review layouts

Reviews = Sales & Referrals

Share product reviews on social, SEO, and Google Shopping. Offer discounts for referrals and customer reviews to boost sales and retention


About Loox Product Reviews Referrals

What is Loox?

Loox is a fully-featured product review app that enables small and large brands to automatically collect customer reviews with photos and beautifully display happy customer content. Shopify and Shopify Plus merchants use our easy setup reviews plugin to boost trust, drive word of mouth and referrals, and increase customer retention and sales. Loox verified reviews and photo reviews are your greatest assets for increasing brand awareness and improving conversion rates.

The Power of Customer Reviews & Social Proof

When potential customers are considering making a decision, they look to others for an opinion. Social proof, specifically photo reviews & UGC, relieve customer anxiety. High-growth brands are leveraging social proof in every stage of the customer funnel; Loox makes the process easy.

The Easiest Email Campaigns

Loox gathers authentic product reviews by using smart and fully customizable review request emails.

  • Schedule by delivery time or order status
  • Offer a discount for photo reviews
  • Review request reminders
  • Send review requests up to 3 months back upon install

Customizable Product Review Display

Loox’s Shopify reviews app provides merchants with eye-catching widgets for showcasing their happy customer content.

  • Galleries in list/grid layout, product review carousels, photo reviews popups, and review sidebars
  • Looks great on any theme, mobile-friendly & 100% responsive

Sell More with Loox Discounts & Referrals

Encourage word of mouth and repeat purchases with photo review incentives and referral discounts.

  • Post-review & post-purchase referral requests
  • Discount codes for photo reviews
  • Drive brand discovery via social media & Google Shopping

Loox Review App Additional Features

  • Available in English, French (Avis) & 15 other languages
  • World-class customer support 24/7
  • Import product reviews & photos from any source. 1-Click AliExpress reviews importer
  • Customization & branding - Define email timing, review form questions, widget colors, looks, font, size & position
  • Moderation - You decide which product reviews get published
  • Reply to reviews - Add a public response to published customer reviews
  • Textual product reviews - Submit a review without a photo, with the option to add one later
  • Inline SEO - Display product reviews & ratings on search results with Rich Snippets
  • Google Shopping - Display ratings, reviews & photos
  • FB pixel - Custom & look-alike audiences of happy customers
  • Happy Customers page - Show off all your product reviews in one place
  • GDPR Compliant

Loox is a partner & agency friendly review app

Contact us for details :)

Integrates with

  • Klaviyo,
  • Recart,
  • PushOwl,
  • Google Shopping,
  • Aftership,
  • Facebook tab & pixel

See the app in action

Explore how the app works in an example store.

View example store

Media gallery

Support

Pricing 14-day free trial

Basic

$9.99/month

  • 100 monthly review request emails

  • Offer discounts for photo reviews

  • Reviews, Ratings & Popup widgets

  • Inline SEO

  • Up to 500 processed orders

Advanced

$29.99/month

  • 500 monthly review request emails

  • All Basic features

  • All Loox widgets

  • Custom questions

  • Facebook pixel integration

  • Advanced customization

Pro

$59.99/month

  • 1,500 monthly review request emails

  • All Advanced features

  • Full customization & branding

  • All Loox integrations

  • Facebook Tab

  • Google Shopping

Unlimited

$99.99/month

2,000 review requests included in base price + $100 per additional 2,000 emails. Unlimited emails when you reach $499.99

  • Unlimited monthly review request emails

  • All Pro features

  • Onboarding call

  • Customer success manager

* All charges are billed in USD. Recurring charges, including monthly or usage-based charges, are billed every 30 days.

4.9 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
  • 5 of 5 stars
    92% of ratings are 5 stars
  • 4 of 5 stars
    5% of ratings are 4 stars
  • 3 of 5 stars
    1% of ratings are 3 stars
  • 2 of 5 stars
    0% of ratings are 2 stars
  • 1 of 5 stars
    1% of ratings are 1 stars

Most recent reviews

Bit Bang Gaming LLC

I do not know why this app has so many 5 stars. Customer service is horrendous. I had high hopes for this, but it's awful. They have a support "chat" feature, but they have a disclaimer up top that it may take a few hours for a response. First, I downloaded the app and the 'auto integration' did not work. I did not see the reviews on my site and could not find the code in my theme. I had to ask the support team where the code was. They needed admin access before they could help me. I was reluctant, but hey - they need some kind of access to give support, so I gave them admin access. Chanelle, the support team member, went ahead and made changes without telling me first and said the issue was fixed. I went on my site and saw that she did add the review section, but it was way outside of the template margins so it looked terrible. I went back and told her to not make changes on my behalf and just tell me what needs to be done and I will do it myself. I asked for this to be undone and to give me proper instructions on how to implement the reviews. Jemuel was the next tech support to come into the conversation and he was great. Gave me exactly what was needed and it worked out. I then went ahead to put in some test reviews to get a feel of what it would look like. Took over 10 minutes for the reviews to show up (and I had auto post for 5 star reviews). I asked the support chat if this was normal and that my review wasn't showing up. Ten minutes later it posted to the site, so then I updated the support chat. I told them never mind, the test post just took some time to appear all is good and working. Then Chanelle comes back and said she has reassigned my review on the product. First, I dont even know what that means and secondly, I never asked for that. So I asked her what she actually did. No response. I then try to delete my test post and it doesn't delete. It is gone from my dashboard but is stuck on my product page. I go back to the chat and ask what happened, why it's not deleting, and if I can get some kind of response quickly. At this point I ask to speak directly with Jemuel because he was great. Jemeule comes back 20 minutes later and says he doesn't know why it was reassigned and doesn't see the post deleting so he has to escalate to the Tier2 Support Team. At this point I went into my code editor, deleted the Loox code, and deleted the app. If it is this complicated to simply get this app up and running I dont even want the headache of managing this with actual reviews on the page. Maybe this app used to be good, but whoever they hired for support needs to be re-trained.

Developer reply

February 25, 2021

Hey,
Yishai from the Loox team here.

I'm truly sorry to hear about that experience. Customer support and satisfaction are our top priority at Loox, we offer 24/7 email support and answer all emails as soon as possible, and always within a few hours.

Looking at our support interaction, it seems like there was certainly some miscommunication. We only ever make changes on stores at the request of the merchant, however, in this case, there were some misunderstandings which we apologize for - we should have done a better job explaining the changes we're making.

To clarify a bit about re-assigning reviews, this means updating which product the review is linked to. This option exists if, for example, the review includes out-dated product information or appears on an incorrect product.

​I want to stress that this does not affect the store in any way aside from making sure reviews appear on the correct products.

​Reviews and other elements on the page are saved on your browser cache which could cause changes not to be seen unless you explicitly refresh your cache. This explains the delay you experienced when making changes in your reviews.

With all that said, we have also reached out to you privately to address the other concerns mentioned, please look out for an email from the Loox Support team.

tumbl. bear

Needed help placing the review stars on my product and collection pages. The team wrote back in 30 minutes and had the problem fixed in an hour. Very impressed.

Mr. Gadget Wiz

great app would suggest to use if looking for real results. will share great app to use for sure, thank you