Rivo: Loyalty & Referrals , 1,568 reviews

Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
March 30, 2023

So far so good, easy to install and operate and the customer service is above and beyond :)
Jel was extremely helpful

Bushman Survival
United Kingdom
Rivo replied March 30, 2023

We're overjoyed to hear that you're having a positive experience with our app. Your 5-star review means the world to us!
Thanks, Kevin

March 30, 2023

Paul, he was very helpful to add two app on my store.
I asked additional request to him, he responded quickly
Their service was very useful.

SakeSelect
Japan
Time spent using app: 2 days
Rivo replied March 30, 2023

Thank you so much for the amazing 5-star review! Means the world to us, and we are here for you anytime. 😊
Cheers, Kevin

March 28, 2023

Customer service was excellent! Arianne replied quickly and added the export feature to our store. Fantastic!

COSMETIC PLANT
Romania
Time spent using app: About 2 years
Rivo replied March 28, 2023

It's music to our ears that you are happy with our customer service! Your 5-star review is much appreciated! 🌟
Thanks, Kevin

March 28, 2023

Great customer service. Arianne was very helpful and prompt on her response. Rivo will be a huge help on marketing my store.

vxxiii
Canada
Time spent using app: 11 days
Rivo replied March 28, 2023

Your kind words and positive feedback mean the world to us! Thank you so much for the review, and we are always happy to help at any time. 🌟
Best wishes, Kevin

March 27, 2023

Abbie of Rivo gave me exceptional service. She was kind, and prompt in responding to my questions. I highly recommend this service/app and make sure you get Abbie :-)

J'LOUZ BEAUTY
United States
Time spent using app: 19 days
Rivo replied March 28, 2023

We're honored that you would recommend our app and services to others. Thank you for your support and confidence in us.
All the best, Kevin

March 25, 2023

A few customers have gained a loyalty reward; however, Rivo does not notify customers when they have points to spend. The app really is not fully integrated into the site because I do not get notifications when customers have points to spend either. Seems like I would have to check daily to see when customers have rewards, and then create custom emails for each customers. That is really time consuming and difficult to manage.

Kultured Kurlz
United States
Time spent using app: About 2 years
Rivo replied March 26, 2023

Hi Kultured Kurlz's team!

Appreciate your review and feedback. I'm so sorry you weren't able to find these options in the app. Every time customers earn points, an email is sent out notifying them that they have points to spend. This is also the case with rewards.

Additionally actually have points reminder and expiry emails built in to the app. https://help.rivo.io/en/articles/6778445-points-expiry

Happy to have our team jump on a call and walk you through best practices and set this up personally for you! Let me know if that's something you're interested in – james@rivo.io

Cheers,
James

March 24, 2023

Abbie was an absolute gem helping me make adjustments today!! The platform is everything we’ve been looking for, definitely a must add to every store

BELLA n' BEAR
Australia
Time spent using app: About 15 hours
Rivo replied March 26, 2023

We take pride in offering a platform that meets the needs of our customers, and we are delighted to hear that it is everything you have been looking for. We appreciate your recommendation, and we hope to continue to exceed your expectations.
Thanks, Kevin

March 24, 2023

Buena experiencia de momento con la aplicacion, la asistenta Jel me ayudo mucho. La seguire probando.

santmez
Spain
Time spent using app: 3 days
Rivo replied March 26, 2023

¡Estamos muy felices de ver que haya tenido una experiencia de cinco estrellas! 🌟 ¡Siempre nos esforzamos por ayudarlo a usted y a su negocio a tener éxito!
Saludos, Kevin

March 24, 2023

Jel helped me today and she was absolutely AMAZING. she went above and beyond with service. I had no issues. And got great advice i wasn't expecting! This experience made my day today and she deserves some acknowledgement for sure!

Handmade with Class
United States
Time spent using app: 12 months
Rivo replied March 26, 2023

We're thrilled to hear that you had a positive experience with our services! Our team works hard to ensure every customer is satisfied, so it's great to receive feedback like this.
All the best, Kevin

March 23, 2023

Abbie was a great and was able to help me with my customer referrals. Abbie provided great customer service!

Every Kreative Soul
United States
Time spent using app: 7 months
Rivo replied March 24, 2023

Your satisfaction is our top priority, so we're thrilled you're happy with our services. Thank you for taking the time to share your feedback with us - it means a lot!
All the best, Kevin