Rivo: Loyalty & Referrals , 1,554 reviews

Awesome app. Wonderful customer service. Make sure to chat with Arrian..She is extremely helpful. The setup is really easy.

Abbie was the most helpful customer service person I have ever dealt with. She responded to all of my questions and comments immediately, fulfilled my requests and then some. Abbie went above and beyond and even pointed out some helpful tips to improve my website that had nothing to do with Rivo. I would recommend Rivo and Abbie to anyone!
Rivo itself is an incredibly useful app. It is easy and quick to setup and leads to many more sales for your loyalty program. No need to pay a programmer when you can just install Rivo, edit a couple settings, and you are ready to go. Give it a try, it's free!

I love how Rivo works and it's really simple to use, I would 100% recommend. And I appreciate Mica's help and I learned something new, I appreciate the kindness :)

Oh my, I'm blown away by great service from Rivo team.
We're looking for better loyalty app to replace LoyaltyLion as their Small Business package only allows us to modify the color of the widget, which is not great for branding. Their Basic Plan and Advanced Plan are too expensive for us. We have been checking Yotpo and Smile.io
Smile.io service is great and easy to get in touch with. However, their Gold Plan does not support a dedicated Loyalty Page. We ended up choosing Yotpo. Because they don't have a trial period to see what they have inside for the Gold Plan, I tried so hard to ask for just a demo call. Ridiculous, right? But it's the truth. The guy in the demo call wanted to sell me the Reviews app while I was asking him about the Loyalty one. I even asked for a one or three-day trial with the Gold Plan to see what we could do inside, but they said they're not allowed to. I paid 249usd to upgrade from the free version to the Gold Plan. After that, I realized that many of the features they claimed were included in the Gold Plan but were not. I contacted customer service to get the answer that we need to upgrade to the Premium plan to have it. Such a liar. I was furious, of course.
And then we checked Rivo, and their service is on the opposite side. They're supportive, friendly, and professional. They offered us a super good deal to go through this difficult time of E-commerce. We appreciate that.
I also discover that Rivo even has two other apps, which are FREE and completely FREE. Check it out if you're a small business like us.

World class customer support center service. Yes what you heard is absolutely truthy. without compliment they deserve 1M star for their performance, they are contactable and the most importantly they are responsive. The support from Jel and Arianne is definitely the best thing that makes your beautiful day, They really made my day. Jel Keep up your awesome work, you're PERFECT.

I CONTACT THE SUPPORT AND FOR MY SURPRISE IN MATTER OF SECONDS I RECEIVE ASSISTANCE, MICA ! 5 STARS!

Até o momento só tenho a elogiar, ótima interface simples de configurar e estou muito contente pelo atendimento!

One of the best app on Shopify. offers great programs and features but most importantly a world class service. Mica from Rivo did a great job helping us integrate the system perfectly with out system. It was a great help. Definitely recommend this 100%.

UPDATE:
Foreshadowing------Ask yourself why 90% of reviews mention customer service team----

Really thought this might be a cool little app. Well, what happened on day three when I got back to it, is popups that one cannot X out of trying to force you into a paid version, Really you pressure money far before any testing can happen? I mentioned in my original review below how I was put off by EVERY review mentioning tech support. Well that is part of the scam. They push you to support and request a review 5 minutes after you install app, before things go bad. So you have no idea of what is to come. And that is a HARD PUSH/shakedown for money. Before one has time to test etc...This is seriously a slick scammy model. Brilliant hustle... Granted I am angry about wasting the time jacking with this, but at the same time I'm now hip to a new to me modern susbscription scam....I hope this saves someone some time or pushes the company to fix their model.

Original review below----

Gave 4 stars as I am not fully up to speed on it all, but I'll give 5 start to Abbie from support for helping out... Very impressive. Although I will say one thing, as I read the reviews, it almost scared me off that everyone seems to have to chat with support. Which is not because it is problematic as an app, but because they encourage you to chat as a new user. So don't let that scare you off. This app looks like it has great potential, and has actually re-invigorated me to make my shopify site better, more engaging. Thank you Abbie.

Great features, easy to use and understand and SUPER GREAT understanding and helpful team. I seriously love everything about that app. It's a must have..