Rivo: Loyalty & Referrals , 1,563 reviews

Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
January 12, 2023

Great support, Pete was very helpful! Also the app itself is very easy to handle. Definitely recommend it.

Natalie's Cosmetics GmbH
Germany
Time spent using app: About 2 months
Rivo replied January 16, 2023

Thanks so much for the positive review and for recommending us to the Shopify community! 🙌 Cheers, Kevin

January 11, 2023

The customer service was very good, the communication was very pleasant and the problem was solved very quickly. I really recommend it. I am a Chinese seller, and I really recommend you to use this.

Crystal Wholesale USA
China
Time spent using app: About 1 hour
Rivo replied January 11, 2023

Your kind words mean the world to us! Thank you so much for the positive feedback and for helping share the word about us! 🤩 Much appreciated, Kevin

January 11, 2023

I was very happy with the customer support I received today from Pete. He could not have been any more helpful. I would recommend this app.

Orgone Wonders
United Kingdom
Time spent using app: 21 days
Rivo replied January 11, 2023

We're so glad you are happy with our support! Thanks so much for the positive review and for recommending us to the Shopify community! 🙌 All the best, Kevin

January 11, 2023

Simply the finest example of knowledgable, polite, professional and technically savvy customer support. Rivo is the best in the business

Luminance Skincare
United States
Time spent using app: 7 months
Rivo replied January 11, 2023

Thank you for the wonderful review! 🤩 We appreciate you using our app and for helping to share the word about us! Cheers to success to you and your business! All the best, Kevin

January 10, 2023

Paul was awesome, took care of my concerns and wasn't pushy on the upsell like other apps seem to be.

Chara Tea and Coffee Co
United States
Time spent using app: 2 months
Rivo replied January 10, 2023

Your kind words and positive feedback mean the world to us! Thank you so much for the review and we are always happy to help any time. 🌟 Best wishes, Kevin

January 10, 2023

We love it. Support is amazing. We are a little start up team with some coding knowledge. But they solved everything in minutes. Would suggest this app for everyone who knows how to upsell and build community. Thanks Rivo.

Šamponi.si
Slovenia
Time spent using app: About 9 hours
Rivo replied January 10, 2023

So glad that you love our app and services! 🙌 Thank you for the wonderful review, and we truly appreciate you helping to share the word about us! Cheers to success to you and your business! All the best, Kevin

January 10, 2023

Had to increase the amount of customers for my reward program and Joel helped me through it. She also gave me a couple of tips how to help my website. She was patient and very helpful. Thank you Jel!

Katiejobelles Gifts
United States
Time spent using app: About 5 hours
Rivo replied January 10, 2023

Your review means the world to us! We are always happy to help in any way we can and are available anytime. Thanks so much for 5-stars! 🌟 Cheers, Kevin

January 10, 2023

I had the pleasure of working with Pete today to increase my customer limit and it couldn't have gone more smoothly. He responded within minutes and not only increased the limit but gave some advice to improve my store's appearance! Glad I picked Rivo!

Central Texas Picker
United States
Time spent using app: 2 months
Rivo replied January 10, 2023

We are so happy you are enjoying our app and services! Thank you so much for the positive feedback and review! If there's anything else we can help you with, just let us know. Our team here at Rivo will be delighted to assist you! 😊 Best regards, Kevin

January 9, 2023

Arianne was a pleasure to work with! I needed help with resetting all the points back to zero after accidently back filling from the beginning of my store. She was prompt in helping reset all the points before I rolled out the program.

Queen City Creative Works
United States
Time spent using app: 26 days
Rivo replied January 9, 2023

Wonderful! We are always here to help, and super excited that you are happy with our service! 🎉 Thanks so much for the positive feedback and review! Best wishes, Kevin

January 8, 2023

Arianne from customer support went above and beyond to help my configuration issues as I start enabling the Rivo Loyalty app. Kudos to her and the support team!

Euphora
United States
Time spent using app: About 12 hours
Rivo replied January 9, 2023

Thanks for the 5-Star review! 🌟 So happy that you have enjoyed your interaction with us, and we greatly appreciate you using the app! 😊 All the best, Kevin