Rivo: Loyalty & Referrals , 1,563 reviews

Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
May 3, 2022

Never seen such a good-looking app, which is easy to use + has incredible customer support. It also adds new features every now and then and even has its own implemented feature request feature where users can request additional features and vote for them. I really do love the app and will be using it for all my other stores too :)

SetupWolf
Austria
Time spent using app: 4 months
Rivo replied May 3, 2022

What a wonderful review! 🤩 This made our day and we are so grateful for Merchants like you! We are always here and happy to help in any way we can. Thanks so much for the positive feedback and review! Much appreciated, Kevin

May 2, 2022

This app is great no issues still learning all the features it provides. Customer service is responsive and quick.

SCDBrand Co
United States
Time spent using app: About 2 months
Rivo replied May 2, 2022

Wonderful! 🙌 Thanks so much for choosing our app and sharing the positive feedback! If any questions come up or if we can help along the way, feel free to reach out to us anytime. Cheers, Kevin

May 2, 2022

Lots of features and excellent support team. Ryan was great. The points function works well and the themes are customisable to my brand.

Laz the Plant Scientist
United Kingdom
Time spent using app: 14 days
Rivo replied May 2, 2022

Awesome! Thanks so much for the positive review, and we are here for you anytime you need us! Best regards, Kevin

May 2, 2022

This App isn't only awesome on itself, furthermore the support got me some free Pro Plan upgrades while helping me with my problem. They are really just awesome!

LynxUniverse
Germany
Time spent using app: 3 months
Rivo replied May 2, 2022

We always make sure to provide our customers with the best service possible! We're so glad to know that you had a great experience with us. If there's anything else you need along the way, please don't hesitate to let us know. Our team is happy to lend our hands anytime. 😃 Thanks, Kevin

May 1, 2022

I started to use the email pop-up for new subscription. Pretty cool and was well guided to complete the setup! Thank you.

Ordne.co
Singapore
Time spent using app: About 8 hours
Rivo replied May 2, 2022

Wonderful! 🙌 Thanks so much for choosing our app and sharing the positive feedback! If any questions come up or if we can help along the way, feel free to reach out to us anytime. Much appreciated, Kevin

April 30, 2022

The awesome app offers a lot for a free version and the team is amazing:) speak with them and you'll see :)

JustSmoke.Me
United Kingdom
Time spent using app: 3 days
Rivo replied May 2, 2022

Amazing! Thank you so much for the wonderful review and sharing the word about us! 🙌 Cheers, Kevin

April 29, 2022

Customer service is superb and Abbie is kind and helpful. She is lighthearted and made communicating very easy. Thank you Abbie. I am still new to the app and I am learning, but I have no complaints!

Neema Noire
United States
Time spent using app: About 1 year
Rivo replied May 2, 2022

We're so happy that you are satisfied with our customer service. 🤩 Thanks so much for the 5-stars! If there's anything else we can do along the way, please don't hesitate to let us know. All the best, Kevin

Edited April 29, 2022

We cannot say enough good things about Abbie, she is truly AMAZING! We have been trying to figure out how to move our Rewards Badge from on top of our other badge on the bottom of our home page to the other side of the page, and Abbie just fixed it in like 1 minute or less... She needs a raise! Whenever we need help -Abbie is so knowledgeable and helpful. She doesn't mind assisting in the smallest of details and she is so professional, we just cannot say enough great things about her. Thank you Abbie for helping us, you truly ROCK!

Stina + Unni Luxury Interiors and Furniture
United States
Time spent using app: 19 days
Rivo replied April 29, 2022

We always make sure to provide our customers with the best service possible! We're so glad to know that you had a great experience chatting with us. If there's anything else you need along the way, please don't hesitate to let us know. Our team is always happy to lend our hands anytime. 😃 Thanks, Kevin

April 28, 2022

Easy interface and very helpful support team. Recommend this app for loyalty programs for customers.

ADVAGEN
Singapore
Time spent using app: About 17 hours
Rivo replied April 29, 2022

Glad to hear you like the app so far! Thank you so much for the 5-stars and for recommending us to the community! 🙌 Cheers, Kevin

April 28, 2022

I spoke with Annie from customer service via live chat and she was incredibly helpful. It is highly unusual to get this level of service and support. It seems the team go way beyond the extra mile to make sure their customers are happy... actually, delighted with the app and service. Bravo.

Top Gun Fans
United Kingdom
Time spent using app: 11 months
Rivo replied April 28, 2022

We always make sure to provide our customers with the best service possible! We're so glad to know that you had a great experience chatting with us. If there's anything else you need along the way, please don't hesitate to let us know. Our team is happy to lend our hands anytime. 😃 Thanks, Kevin