SC Loyalty Rewards

We have been using the SC Loyalty app for two years and have found it to be very effective. Their support team is excellent, providing direct access to live assistance without requiring interaction with an AI bot first. The setup process was straightforward, and the free version includes useful features such as the ability to adjust customer balances. I highly recommend this app.

Tarik was quite good at getting me to fix up my setup so that my clients could enjoy their loyalty points! He was helpful, patient & encouraging. The Loyalty App not works PERFECTLY & I'll be promoting it to our clients as I personally always enjoy using loyalty points with ease.
Now I'll have happier clients :)
Thank you Tarik!
Cheers,
Cydney

We have been overcharged by hundreds of dollars for several months and when we brought this to the attention of the developers, we were offered a partial discount for one month!
Recently, we discovered that this app has changed their pricing structure and significantly reduced their monthly fees (hundreds of dollars less) however, because we were already a customer and were paying the higher fees, they continued to bill us and didn't bring to our awareness the changes. We were paying over $360/month and with their new pricing the cost was reduced to $39! They made the changes in February and have billed us over $1000 between then and now when we should have only been billed $156. When I discovered this, and brought it to their attention, I was simply told that they had made some changes and offered a credit of $167, less than half of one months subscription that we paid! We have been using this app for 4 years. It was very expensive but we initially used it because it was the only one that was compatible with another app that we had. This is a very basic loyalty app with limited functionality. Now that we have the ability to move to another loyalty program, we will switch. I feel like they have no loyalty to their customers, after over 4 years and many thousands of dollars, they wanted to continue to rip us off and not tell us that they had reduced the cost. Beware using this app, there are much better options available.

March 2025 - I have reached out to the support team multiple times about how customers are not able to redeem their loyalty rewards in my shop. The first time I set up a meeting with someone, they canceled the meeting last minute. Second time I spent an ample time online discussing the issues and the support team basically said they dont know what is wrong. I was told they would follow up and they never did. I am uninstalling the app because of horrible customer service and the mere fact that this app DOES NOT WORK. How embarassing for me as a business owner to have given out rewards to spend that could not be redeemed?!?! I would never recommend this app to anyone. If I could give zero stars, I would.

Using the basic features of this app is enough to get our membership started, but would be great if customers could select their coupons at checkout instead of copying the code beforehand.
A big plus is that customer service is quick to respond!

I have been able to turn my idea of a perfect loyalty program into reality with this product. Only now I'm able to reward my most loyal customers and show appreciation for trusting my brand.

Nitesh, vastasi nopeasti ja auttoi ystävällisesti.

Very good! Ended up getting my problem solved. The team was very helpful. Our customers love this rewards application. Thank you so much.

EXCELLENT service. Cannot recommend high enough.

Was having an issue with reward tiers - Axel at support was super fast and helped resolve quickly.