Bold Loyalty Points & Rewards , 157 reviews
Terrible customer service. We have had this app installed for over 5 years. The app has stopped working from our end as the Shopify store owner, and no-one will help solve the issue!!
Customer service is hard to find with this app. I have been trying to get in touch with someone for weeks, no response.
App does not allow you to manage customer points effectively or even extract your own customer data - after being charged over $500 in one month because they had counted EVERY single customer EVER sent points (it is automatically sent to every customer and therefore counted) i asked to extract my data - almost 3 weeks later I still cannot access and they are not sending to me either - excuse after excuse - very angry about this and cannot believe Shopify support this
Cannot even pass through the set up process. It loops back to "Accept Terms and Conditions" even when these are accepted at the start. Continual loop. Accessing customer services looks difficult, and this is before we get going... First impressions are incredibly important, and honestly they're not good.
very disappointed with the app, after sales service is terrible. I wrote in to ask them one issue but they replied me with standard "solutions" which none of them is related to me question.
The app is not loading anymore since about 1 week. Could you help me out please?
I used this app, very hard to use, I I don't know how to use it, and the help center is not matched with shopify, it is complexity and outdated
I have my shopify stor for almost 2 years everything is set up andI have installed Loyaty points for quite some time.
I want to offer to my customer the option to paywith their points but I have to installed Cashier and reprogram the check out, payment, tax shipping ... So loyaty points cannot be working by itself. So I'm checking another app
Be aware, we've been told by their support this app not being part of active development. We have an issue and no priority is given to solve this and with no temporary workaround : the app is generating a huge bunch of data inside your pages which makes them very big (3 MB+). We've seen also a huge performance drop in our website. In those conditions, I can't recommend choosing this app and stay far from it.
The app is also showing a translation capability but beware, it has not been fully implemented yet. Not timeframe given by customer service. This does not look very professional...
Also, when using with Shopify POS, we can't redeem fixed amount of points : we have not choice but to use the "Buy with Points" feature with a random amount of redeemed points, which is different from the the online widget on the web store. This is a design flaw, in our opinion.
Hi there. Thanks very much for your feedback; we appreciate it as we use it to evaluate how we're doing and what we need to change.
One of our specialists has advised me that about 95% of the app has this capability currently, and he has provided you with a script that would be able to help with some of the translations.
He's hoping you'll be able to respond to him at your earliest convenience so he can get things sorted for you.
As for the "buy with points" feature - you should be able to use different amounts of points! That's how our app was designed to work. I've made our expert aware of this, and if he's able to get on a call with you or hears from you via email, he can get a better understanding of this as well to figure things out for you.
I'm very sorry for any inconvenience this has caused you so far - that's certainly not the experience we wanted you to have with us.
This app is awful it was bad enough it confused my customers but the worst part was it cost me over 1500 in sale because the rewards point button covered the checkout button on my website so customer we unable to check out and abandoned their carts. Take Caution before installing this app!