Bold Loyalty Points & Rewards

Great app that our customers love!

It's a nice way to give back to regular customers and remind customers to keep coming back.

Very good! Ended up getting my problem solved. The team was very helpful. Our customers love this rewards application. Thank you so much.

I used the app to get help with Bold Loyalty app. Michelle was very helpful and got back to me quickly.

I had an issue with customers being able to redeem points and it did take a few days to resolve the issue due to delays in response to my emails but Michelle was very helpful and helped me through it in the end. I do think response time could be better improved.

We have been using the Loyalty app for awhile now and have been able to increase our database markedly.

However, this has been accomplished through asking customers who visit our physical store on Waiheke Island if they want to earn points from their in-store purchases and explain that they will also receive our regular fortnightly newsletters that contain recipes, news items, specials and health tips.

Our online sales mostly come as a result of the specials we include in our newsletters. Our take-up isn't large but if we could increase the size of our database I feel we would increase the number of online orders.

We have been going long enough for some customers to start redeeming points and I'm glad that's happening. The system handles it well and is flexible enough for us to add points manually for Waiheke instore purchases.

I would like to get some help with promoting the Loyalty Program but I'm not sure how best to go about that.

We have been trying to increase the %age of online orders so that we don't have such a reliance on our physical store and have launched the Bold Subscriptions program but the uptake has been disappointing. I believe we should have publicised that better than we did.

On the whole I am impressed with the Loyalty app and have identified it as a key system for Azzuro.