Overall rating Based on 283 reviews
Loyalty Lion's platform isn't perfect, but it achieves most of what we wanted to do and way more than the competitors we looked at. Their team is professional and helpful, but there is a delay from the US to the UK.
All in all I give them 5 stars for having the right balance of features and customizability. Thanks LL
This is a very in depth loyalty program with awesome features for small businesses including customer segmenting tiers, referral programs, an in depth rewards program as well as many integrations. Surely at first you will find you are paying for every little feature, but upgrading to their small business plans isn't too daunting considering the revenue it can generate when leveraged properly. Very much recommended!
Very tricky - you have to pay for everything. It seems like it would be an amazing app but then you have to pay just to add it on a page, to send an email, to update clients. What a waste of a couple hours of setting it up. So upset!
Hi there, we apologise that our pricing policy was not clear during your sign up process. Our free plan is available to ensure that all stores can benefit from a loyalty program. Our free plan allows merchants to offer rewards and their customers to earn points through our Loyalty widget and panel. You can also manually email your customers by exporting their data easily. We also offer enhancements from $5/month to allow merchants without a large budget to customise their program as they like. We're sorry we didn't meet your expectations, but we have noted your comments and will work to make our pricing structure clearer. Here is an article on our Enhancements from our Help Documents - https://help.loyaltylion.com/account-management/shopify-enhancements
John Henry Mx
Amazing app !! Me encantaría que se pudiera hacer mas cosas acerca del diseño y así seria mas personal
Loyalty Lion is great! The team was very helpful with answering any questions we had and onboarding was very smooth.
So far we're really happy with the Loyalty Lion app. It was easy to set-up, and the support provided by the team has been excellent. We've only recently launched so are holding out to see the return but we're confident it's coming!
crystal beads shop
EASY TO USE!!!
Very easy to use and set up. I did it in less than 6 minutes. I cant wait to see how it works out with my customers. I will keep you posted if its a keeper, but so far so good.
Pretty great app, although it could use some more out of the box rules/rewards. Implementation support was helpful, and the actual work was pretty straightforward.
Would be nice if we could import mass point additions to customer through csv, but support will do it for you.
Furry Feline Creatives
Was excited when we started using this, but then it does not offer what we did compared with its competitors. This is also getting so much spam accounts.
Hi Furry Feline Creatives, sorry to hear that you are getting a lot of spam accounts. We do have some advice on avoiding these if this is still an issue? Feel free to get in contact at firstname.lastname@example.org. We'd also love to know what future elements you'd like to see on LoyaltyLion, we are always looking for new ideas!
Josh Rosebrook Skin and Hair Care
We paid a premium for their best plan and highest level of implementation help. Unfortunately the program is still not working and the message I just got from customer service was: "we are UK based and it is now Friday evening, therefore the developers will not be able to do this until after the weekend."
I do wish that I could cancel the plan and get my money back. Unfortunately I was foolish enough to pay for a year upfront.
The tragedy is that the platform really does show some promise--the failure is mostly with the support staff and how they deal with issues, and the lack of support outside of UK business hours.
We're sorry that you haven't had a positive experience with our support team. I can see that your site is active and looks fantastic! We have taken your comments on board and will work to make our support more readily available for all of our merchants. As always, if you require any assistance, please let us know.