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DON'T DOWNLOAD THIS APP!! CUSTOMER SERVICE IS GARBAGE AND DISMISSIVE. PREDATORY APP
We're sorry to hear that you've had this experience. This certainly isn't the level of service we aim to provide. We've reached out to you directly to better understand your concerns and see how we can help resolve them, and we're currently awaiting your response. We appreciate your feedback and hope to have the opportunity to make things right.
LoyaltyLion functionality seems as I would expect. Checks boxes for the big requirements we have.
Their support on the other hand is arguably the worst I have ever experienced. Issues I have raised takes DAYS, WEEKS to get sorted. Escalating the lack of urgency resulted in one big shoulder shrug. I will be leaving this app as soon as our contract is up.
Thank you for your feedback - we’re glad to hear the platform is meeting your core requirements, but we’re very sorry to hear about your experience with support.
We’ve taken the issues you raised seriously and have worked to address them directly with you to resolve them, keeping you updated throughout. In addition, our Director of Customer Success has been in touch to help resolve this as quickly as possible.
We appreciate your feedback, and we remain committed to supporting you moving forward.
We launched our loyalty program a few months ago and are already seeing a great return on it. It’s a powerful loyalty solution that makes it easy to build a tier-based rewards program that truly incentivises repeat purchases and customer engagement. The onboarding was super speedy and seamless. The team was incredibly responsive and had everything set up in under 48 hours. The flexibility and clarity of the tier-based rewards make it easy to deliver real value to our customers. Would highly recommend!
Thank you for sharing such thoughtful feedback. It’s great to hear that you’re already seeing a strong return and that the tier-based structure is driving real engagement and repeat purchases. We’re especially glad the onboarding experience felt fast and seamless - getting you live quickly and confidently is always a priority for us. We really appreciate the recommendation and look forward to supporting you as your programme continues to grow.
LoyaltyLion has been really solid for building customer loyalty and repeat purchases. The setup is flexible enough to match different business needs, and it integrates well with Shopify and our other tools.
What stands out most is the support the team is responsive and actually helpful when you need guidance or want to optimize your program. It’s been easy to manage day to day, and we’ve seen clear engagement from customers using points and rewards.
If you’re looking for a reliable loyalty platform that scales and doesn’t feel overly complicated, LoyaltyLion is a strong choice.
Thank you for your positive review. It’s great to hear that LoyaltyLion has been a solid foundation for driving repeat purchases and customer engagement, and that the flexibility and integrations have worked well for your setup.
We’re especially glad the team’s support has stood out and that managing the program day to day feels straightforward. Seeing customers actively engage with points and rewards is exactly what we aim for. We appreciate the recommendation and look forward to continuing to support you as your loyalty strategy scales.
We’ve been using LoyaltyLion for our loyalty program for about a year. We've received incredible support from Hannah. She has been responsive, knowledgeable, and genuinely committed to helping us optimize our program for our customers.Whether it was troubleshooting, walking us through new features, or offering strategic recommendations
Highly recommend!
Thank you for sharing this feedback. We’re really pleased to hear that LoyaltyLion has been supporting your loyalty programme so well over the past year.
It’s great to know that Hannah’s responsiveness, product knowledge, and strategic guidance have helped you optimise your programme and get more value for your customers. We’ll be sure to pass this on to her. Thanks again for the recommendation, and we look forward to continuing to support you as your programme evolves.
We just migrated from Yotpo to Loyalty Lion and I must say we love it. Loyalty Lion is so easy and self explanatory, it has so many good features and integration possibilities. We especially love the POS integration! It works perfectly. Thank you Team LL for the continues help!
Thank you so much for the great review. We’re delighted to hear that your migration to LoyaltyLion has been such a positive experience and that you’re enjoying how intuitive the platform is.
It’s especially great to hear that the POS integration is working smoothly for you and adding value to your setup. We’re always here if you need any support as you continue to grow your programme.
Team is very helpful and the software has been a great addition to our business. It takes 3-6 months to set up and we saw great results after 6-12 months. BUT its been well worth it
Thank you for sharing your experience. It’s great to hear that the platform has become such a valuable part of your business and that the long-term results have paid off. We always aim to set clear expectations around setup and early performance, so it’s wonderful to see the impact you’re seeing after the 6–12 month mark.
We're here to support you as you continue to grow your program.
Sathiya has been such a great help for Discount 70! We've been able to effortlessly import customers from our other platform when switching to Shopify. The directions are clear on how the rewards system works, and the customer service has been impeccable! Sometimes it's a bit of a wait - just on weekends/getting back to business days, but once Monday hits, our questions are answered with clarity and efficency.
Thank you for the kind feedback and for sharing your experience.
I’m really glad to hear the migration to Shopify went smoothly and that the customer imports and rewards setup were clear and easy to follow. We also really appreciate your understanding around response times over weekends. As you noted, we operate on business days, and we always aim to come back with clear, efficient answers as soon as the team is back online.
We’re here whenever you need help as you continue to grow your program.
This apps works great until I noticed that their SDK causing performance throttling. They have added their Font inside the SDK, and this is impacting performance issue. There is an option to that you can disable custom fonts in SDK but it is actually not working. I have address this to support and they told me that this feature is not available for Free users. Basically they are slowing your website if you are not Paid customer. They are misleading their Free tier and false advertise about their Tier features. dissapointed.
Thank you for taking the time to leave your feedback. We’re currently in active conversation with you via support to address the concerns you’ve raised.
To clarify, we do not degrade performance for Free plan users in any way. The LoyaltyLion widget is designed to be lightweight and easy to install for free plan businesses starting out, and this is the first report we have received regarding a performance issue related to font loading.
We’re exploring options to hide the "disable font" setting that aren’t applicable to the Free plan.
We appreciate your feedback and are committed to improving the experience for all merchants. If you have any questions about this, our support team is always happy to help.
Have been using the app for years and was satisfied, however the price increases are outrageous and there's 0 chance that i would pay them $200 a month when we have been on a free plan for ages. The Predatory price increase is insane, time to find a new loyalty program that will be loyal to its users.
Hi Jon. We have reached out directly by email to see how we can help resolve this for you. Our free plan is available for stores processing up to a specific number of orders. It's great to see your store is doing well above the order threshold for our free plan and we're happy to move you on to the right size plan for your requirements, which will also come with additional features to further support your business growth. Please respond to our email so we can help
