LoyaltyLion Rewards & Referral

We paid a premium for their best plan and highest level of implementation help. Unfortunately the program is still not working and the message I just got from customer service was: "we are UK based and it is now Friday evening, therefore the developers will not be able to do this until after the weekend."

I do wish that I could cancel the plan and get my money back. Unfortunately I was foolish enough to pay for a year upfront.

The tragedy is that the platform really does show some promise--the failure is mostly with the support staff and how they deal with issues, and the lack of support outside of UK business hours.

UPDATE: They said someone would get in contact with me but no-one has and it been 10 days since I left my review. I'm now deleting the app in favour of a store credit/gift card app where the support team actually respond to you ;)

ORIGINAL REVIEW: Cannot justify the cost vs ROI! Our customers don't seem to redeem their points even when we make it really easy for them - Expensive and really hasn't changed much over the years in terms of the general look and feel. I've lost hope with rewards systems after this.

Scam! not recommended at all, I requested to cancel the subscription, and they charged me $499 after that. I will send a complaint to Shopify about that

Cannot recommend, just pick another one. To my knowledge there is nothing other loyalty programs cannot do, that LL can. No leeway for negotiating a yearly contract at all. Very painful process.
Onboarding support is not ideal. During the sales process you are being told things are easily implemented, that basically everything is possible, you just need to customize it. Very low developer support needed for that. Turns out that's not true and it's much harder than you were being made believe. When you want to get out of your contract Account Manager starts playing dumb (even though they are not), not letting you out of your contract even though you are fully eligible. First had to cc the CEO.

Do NOT waste your time or money. OR just stick to the FREE version and fully test it for 6 months before upgrading. This company has overcharged me $187 since April, a total of $1683. A refund was finally provided in December, months later.

Customers are confused on how to use loyalty points, and the entire program has been a much bigger headache than ever anticipated. They make it seem extremely simple to customize and set up during the sales process, but once you sign the contract, you quickly realize that you will need to hire a web developer to make such customized changes. They will not assist you with the customized changes.

After the initial onboarding, you will never hear from support again, regardless what plan you are on. Our plan was $720 a month, complete waste of money. You are only attracting people who want things for FREE. Our loyal customers will be loyal regardless whether they earn points/rewards.

I used this app for about 9 months but the results were not what I expected. In fact I just added two extra costs, one was the cost of the discounts I offered to my customers constantly and the other was the cost of the app. I think that you can offer much more to your customers without the second additional cost, investing in the improvement of the whole customer's experience. In fact, by using an app like Loyalty Lion you don' t increase the loyalty of your customers, but you only attract customers who are only interested in getting rewards. And that is not the definition of loyalty. Finally, while I had already uninstalled the application from my Shopify account, I saw a €10 charge because I had to go to the app page and uncheck the language customisation option which were located in the seventh tab (FOR AN APP I DO NOT USE ANYMORE).

Installed the program about 4 months ago, but the feedback from clients is very poor. Contacted the sales rep who sold it to me and asked 2 questions:
1. If we can analyse the bad performance together, but very disappointing I was being told LoyaltyLion doesn't do "performance" calls. This was the same person I spoke to about 40 times before signing up for one year.
2. Asked him how can I cancel my subscription (don't want any unexpected auto-renewals) and again very disappointing I was told I need to contact support.
Contacted support few days ago but until now no answer.
Find it kind of strange all this companies where you can not actually cancel what you signed for with a click of a button.
3. The widget button covers the call to action on my cart drawer, asked them how can I move the widget up and I was told at the moemnt this is not possible.
To sumarize: cancelation policy not very clear, program doesn't perform well and the widget button covers the Checkout button !
Very, very disapointed ! Don't recommend this app !

The program has it's issues. We've set it up so that each month, all of our reward members get an automatic email with an update on the total points he or she has along with the points obtained in the past month. Well we did an audit and it appears that every single customer of ours received "0" (zero) points in the past month and that info was conveyed in each email sent to each individual. It's upsetting because this kind of wrong information sent out to every one of our customers leaves a bad experience and negatively affects our brand. We even had some customers sending us upset emails. Hopefully these guys get their stuff together!

Very expensive. They lock you into a year contract and it's not better than any other loyalty app. The integrations are basic and the support is even worse.

Not a terrible app, just not worth the price at all.

App is not working properly and they are unable to help. The support is helpful and stay in touch but they can't solve the problem.