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We are yet to launch the app on our site but setting up the referral part has been fairly simple. We have had a lot of correspondence with LoyaltyLion via their online chat, specifically with Lottie, and their customer service so far has been excellent. Their responses and actions have been fast - so far so good!
Have been with this app for 2 years. Function wise, it is very good, very handy with a lot of power functions and very stale, did not see any issue so far. The only thing i have to complaint is the pricing. The small business bundle is 159, I dont believe it is affordable for most of the SME, though they do offer to purchase by module, but compare to other app, it still seems too high. Guess this ...
Hi there, thank you for your feedback! Sorry to hear that you feel our pricing is not affordable for SME's. We'd love to advise you on how you could set up the program so it ...
Pain free installation. Cant wait to see how LL works for my online store!
Updated Review: We had a few hiccups at the beginning but these guys were able to turn it around. We are on our way to better performance for our Loyalty Program but we are not at 5 stars yet. Will update in a few weeks after the new improvements have been implemented.
In Our Opinion, switching to Loyalty Lion has been a disaster. So far so bad. We've had Loyalty Lion for about nine months it ...
Thank you for taking the time to share your feedback with us. I’m sorry to hear that your experience hasn’t met your expectations on this occasion. We are always there to ...
Seamless integration so far, our onboarding manager Jonny has been very helpful and the demo calls were very insightful. Super easy to set up and it's an easy way to make some loyalty wins with customers :)
Thank you, we appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out!
Very easy to install/use. The walk-through is flawless! I believe LoyaltyLion is going to boost my sales significantly! Who doesn't love to earn points?
Update: I have heard some great feedback from my customers. They really like that I can offer this to them. Thank you LL :)
We recently updated our site so our Loyalty page stopped working. I went back and forth multiple times with a rep with no resolution. I reached out again and Sathiya was able to solve my problem in one simple email!
I would give Sathiya 5 stars! My frustration from going back and forth with little to no help beforehand determined my rating of 4 stars overall.
Thank you for your review - We are happy that your issue has been resolved and we will pass this feedback onto directly to Sathiya. We apologise that it took a longer period ...
Very good app and the customer support is always very helpful !
So far so good. The customer service was great and we managed to set up our own bespoke loyalty program. Once it has been integrated and in use for a few weeks I will update this review.
Increible app. Very Useful. FREE PLAN very attractive...nothing bad to say...jus THANKS. I will tell about my experience in a little time!!
Thanks for the five star review - we appreciate it! 😊