Rezensionen (628)

Gesamtbewertung
4,7
Anzahl pro Bewertungsstufe
  • 81 % der Bewertungen sind 5 Sterne
  • 10 % der Bewertungen sind 4 Sterne
  • 1 % der Bewertungen sind 3 Sterne
  • 3 % der Bewertungen sind 2 Sterne
  • 6 % der Bewertungen sind 1 Sterne
20. November 2024

Loyalty Lion is very user friendly and has helped increase our retention. My only complaint would we that we cannot schedule campaigns.

Stride Rite
Vereinigte Staaten
11 monate mit der App
LoyaltyLion hat geantwortet 4. Dezember 2024

Thanks for taking the time to leave a review. It's great to understand some of your pain points here regarding scheduling campaigns, and we'll be happy to work through this with you, if this would be suitable for you, and you can reach out to us via support@loyaltylion.com. We are so pleased to hear that using LoyaltyLion is helping you increase your customer retention. If there is anything further we can help you with, please do let us know!

8. November 2024

Great customer service! Our rep Libby and the rest of the loyalty lion team offers frequent communication and a really in depth onboarding process. They have always been great in answering questions and communicating with our web dev team while prepping for launch!

Le Monde Gourmand
Vereinigte Staaten
8 monate mit der App
LoyaltyLion hat geantwortet 21. November 2024

Thanks for taking the time to leave us a review. We'll be sure to forward on your feedback to Libby and the team - it's great to hear they have been a great support for you. It's great to hear that the communication between you and the team was helpful and made the launch preparations straightforward for you. We're always happy to help with anything else you may need on your loyalty journey with us.

30. Juli 2024

We have been using Loyalty Lion for 3 years now. We recently revamped our whole programme and launched it concurrently with a new website. Our Customer Success Manager, Hannah Cook was a huge help through this process, looking over our plans and timelines, providing advice and helping us make sure the relaunch went smoothly - which it did!

Jeuneora®
Neuseeland
Etwa 4 jahre mit der App
LoyaltyLion hat geantwortet 29. August 2024

Thank you for leaving us a review and for your continued trust in LoyaltyLion over the past three years. We're delighted to hear that the recent revamp of your program and website relaunch went smoothly. It's great to know that Hannah was able to support you through the process, offering advice and ensuring everything was on track. We truly value our partnership and are excited to see how your refreshed program continues to drive success. Should you need any further assistance, please feel free to reach out.

15. Mai 2024

We are very happy with Loyalty Lion, as it provides a wide range of easily integrated features to engage and foster customer loyalty. The programme is generally very user-friendly, especially when it comes to customer management or setting up rules and rewards. Some areas for improvement include internal user management (currently, users can only be deactivated, not deleted), the set up of new users (we've encountered some issues with password creation here) and the usability of some integrations, like Reviews.io. Despite these minor drawbacks, the support from our Customer success Manager (Vicky) is consistently excellent, and we always look forward to our quarterly business reviews with her.

This Place
Deutschland
Mehr als 2 jahre mit der App
LoyaltyLion hat geantwortet 28. Mai 2024

Thank you so much for taking the time to review our program and service. It's great to hear your feedback regarding the areas of improvement that would improve your experience, and we will be sure to forward this to our team. We're so pleased to hear that Vicky has been a great point of contact for you, and we hope you continue to enjoy your time with her.

9. Mai 2024

Sent a help question on Tuesday 7th - Duraan replied on Wednesday giving me the help I needed. The direction he gave me was very easy to follow and led me directly to what I needed .... Thank you.
Only thing was there was no help readily available to answer my question for our senior management.

Hygain Australia
Australien
Mehr als 3 jahre mit der App
LoyaltyLion hat geantwortet 14. Mai 2024

Thank you for your review. We are glad to hear Duraan was able to assist you! Our support team is available on hand to happily answer any queries you have.

29. Mai 2024

We have just launched our rewads program with Loyalty Lion. When we were at the stage of chosing an app, we decided to go with Loyalty Lion because they were the only ones who spoke clearly of how this can help us achieve our targets. Freya helped us during the onboarding period and it was great to have her guide us throuhg everything. So far the app is working wel and we had our first customers already redeeming points.

Medik8 España
Spanien
2 monate mit der App
LoyaltyLion hat geantwortet 10. Juni 2024

Thanks for leaving us a review. It's great to hear that your customers are already redeeming points in your store. We'll be happy to let Freya know that her support has been helpful to you when setting up your store. We're looking forward to seeing your growth and supporting you with anything you may need.

7. November 2016

We are very happy with Loyalty Lion, and our customers love it. It works seamlessly with our online store and our Shopify retail POS, which is really important for us. I'd give it 5 stars except for the fact that it's a costly program when your customer base is as large as ours. However, it truly has created loyal customers who like collecting points, so the cost is worth it in the end.

The Village Vaporette
Kanada
Mehr als 7 jahre mit der App
22. Juli 2019

Hi,

We recently started using the app and the set up is very simple. My review is more to point out how helpful the customer service has been with the initial issue we had. Spoke to them and had the issue dealt with within three days. Very help and friendly staff.

Whamisa
Vereinigtes Königreich
Fast 7 jahre mit der App
31. Juli 2017

Great app, does the trick well. The only downside is the pricing of extra features. That is way to expensive.

Topkidsfashion
Niederlande
Mehr als 6 jahre mit der App
1. Oktober 2021

I use this app to generate repeat orders and to give my customers something back. Staff have always been helpful and supportive and go the extra mile when I have ever needed help. It's nice to find a company that gives help so freely even when you are not on the most highly paid plans. I dont find the app as easy to use as it could be but it does work. I would improve areas of HTML so that non tech people could create emails and templates that work. i would enable emails to customers within LL that were freely created too. But all in all this is a good app and I have now been using it for three years.

Winternational.co.uk
Vereinigtes Königreich
Etwa 6 jahre mit der App