LoyaltyLion Rewards & Referral

The support staff is incredibly helpful! They genuinely care about your store. Loyalty Lion helped increase our customer value overall. Very easy to use.

The loyalty tab at bottom right corner of page is not showing? Can you help?

Hannah has been amazing as our CSM. She listens to our needs and makes sure to give recommendations. LL tech support is fast to respond to issues and the platform is very easy to use.

Haven't used this for long. Customers seem to like the idea of the rewards. Have had one redemption and there was a hic-up or two because we didn't understand what we were doing, but we quickly got it resolved and my customer was very happy with the end savings. We're just using the basic plan for now until we see how much the customers actually use it. But for now, we are encouraged.

This app has increased customer engagements and conversions. I just wish every little feature wasn't an additional fee. Those fees add up really quickly.

The Loyalty Lion app has a great deal to offer, however, I do need help from customer support quite frequently to make adjustments to our account. I have been primarily working with 2 amazing Customer Support Reps, Amber and Hannah. They have been able to answer all my questions and they are detailed and thorough with their responses.

Overall Loyalty Lion is a good system, the auto generated loyalty page helps you get up and running quickly and they integrate with all the major e-commerce platforms and apps. The backend is also easy to set up and navigate. We have had a few issues here and there but they have been addressed by the team.

Easy to use and to install! I love it and the customers too.

The support team is usually quite helpful and responsive (within one business day, sometimes quicker). Only downside is that some great functionality like tiered point rewards and public-facing (without singup requirement) point structure are not suppoered in lower-tier version (e.g. we're using small business plan).

There was a bug in the system that meant that discount codes were not auto-populating on customer profiles. Hannah Cook, with the assistance of the Technical Team, sorted the issue for us quickly and efficiently.