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I installed this app about 7/8 months ago. It was very easy to use, and I've been able to tailor my needs. It also has a lot more to offer, that I hope to utilise, as my business grows. My main positive though is, the customer service is FANTASTIC. I have contacted them twice with a query. Once BEFORE i was a customer and once recently. Both occasions happened to be bank holiday weekends. Not expecting an answer until 3 or 4 days later, I got an answer BOTH times within 24 hours. Cannot recommend them highly enough and I'm looking forward to utilising the app more in the future.
Thanks for sharing your feedback and we are glad to hear you have found our app easy to use and customizable. I'm also very happy to hear about your experiences with our support team, I will be sharing your kinds words internally. 💜
Great app and Hannah was a brilliant help when I had to remove it! I no longer need it so this is my only reason for removing. Really great app and wonderful customer service! Highly recommend!
We are really sorry to see you go! But I will forward your kind comments onto Hannah and the rest of the team 😀 Wishing you all the best for the future 💜
Our onboarding manager Luana Stoica has been very accommodating throughout our setup process. We encountered some difficulties along the way, but Luana always came through with helpful tips and guided us through everything. We just launched the program, so we'll see how it goes but so far, so good.
It’s always amazing to hear that we’ve been successful in our goal of providing our customers with the best possible experience and overcoming any challenges. Thank you for giving us the chance to partner with you.
LoyaltyLion has been a great platform for us. The interface is user-friendly, and the tech stack integrations have helped us to to launch an omni-channel loyalty program! The customer service is always fast, friendly, and extremely helpful :)
Thank you so much for your review! I am so glad to hear that LoyaltyLion is working well and that you are enjoying it. We take pride in our customer service, if there’s anything else we can do, please let us know.
Great App, working with Vicky to get this live has been a great experience from start to finish, brilliant support and understanding of our business needs which are often difficult and complex, really enjoyed work with Vicky and the platform.
It’s great to hear that you had a positive experience with our platform. Our team will be happy to hear that their hard work has paid off! If there’s anything we can do to serve you further, let us know.
Anusha and her team have been prompt and responsive to any questions we have. They are proactive in reaching out to set meetings with us to ensure we are getting the best use of the features.
Thank you for taking the time to leave us a 5* review. We are thrilled to hear that you are pleased with our service and support!
First and foremost, I have to say, their customer service is simple AMAZING, they respond to emails super quick and provide guidance when needed.
The program is good for us because the customization is brilliant – you can use all your store colours and it integrates beautifully! With the other apps that I tried, they stuck out, (wish I’d found this sooner and not wasted time) and it wasn’t a good customer experience. The set up process is super simple and takes no time at all!
The customers do keep coming back – now I’m just excited to see what new things are going to come soon!
5 starts - definitely recommend LoyaltyLion!
Thank you to Jonathan and the Loyalty Lion team for being so helpful during the last stages before launch. Also for taking the time for multiple calls and answering our questions so quickly. Can't wait to launch the program!
Thanks so much for your feedback! It makes our day hearing about how much our customers love Loyalty and the great service they’ve received from our team. We have passed on your review to our team and look forward to launching your program soon!
Loyalty Lion have an exceptional customer support team, working with Sammy Newton on our integration and programme has been a huge help.
Thank you so much for your great feedback! We will pass this on to Sammy directly!
-Team LoyaltyLion
Everyone at Loyalty Lion has been amazing to work with from launch to maintenance. Hannah has been a great strategic partner assisting us in finding creative, tactical ways to leverage the program to meet our company goals. Our customers love the ease with which they can turn their regular purchases into valued savings and our e-commerce sales metrics are steadily improving as a result of the platform.
Thank you for your 5* review. We are thrilled to hear you're enjoying our service, whilst your customers love using your loyalty program and your results are steadily improving!