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Jonathan McCarthy was great and very helpful! He was very responsive to emails when we had questions. We appreciate the time he took for our calls to make sure that everything was set up correctly. Excited to launch the program!
We’re grateful for your feedback. It’s our pleasure to provide the best possible service to our guests, and we’re glad that this commitment was reflected in your onboarding with Jonathan.
This app is easy to install and use. It also able to track and include customers who had signed up before this app is installed. One suggestion I could give is allowing expiry date to the points. This will encourage customers to have the urgency to use the points.
We have been really pleased with Loyalty Lion so far, the setup was easy and they are quick to offer answers and help. Our customers have enjoyed the features, as well. Will update as we use it more!
Update, 10 months in: although we are leaving Loyalty Lion it's truly not them, it's us. We are a small team of less than 10 people and currently deep in changing our website, the back end of our organization and doing a deep dive into our informational pages and we need to focus our energies on that instead of other programs. It's a great platform that I found easy to navigate and I enjoyed being able to add in so many reward options. The team was always quick to respond and easy to work with. If you are interested in a platform with a TON of customization options and features and a responsive team, this is the one for you.
Fantastic to hear your customers are enjoying the program and that you've had a positive experience with our support team too. Thanks for the review!
I must it admit it started off a little slow for us with the basic package, but once we upgraded to the starter plan and the emails started to go out thats when we started to see the turn around. Its a great program and their customers service is first class. Kerri Ford is the representative who helps us out and we can't say enough about her!
So far we are really enjoying the perks and individually selectable features. It makes it possible for you to build the program that fits the size of your business. Overall we are really excited to see how this program pans out over the next quarter.
very responsive. their engineering team responded quickly and made requested revision. Great customer service.
Thank you so much for your kind review! I am really glad to hear you are happy with our service 😀
Best loyalty app we have found. 100% recommend and their customer support team is very responsive. Thank you
Thank you so much for your kind words about LoyaltyLion and our team! We can't wait to continue working with you💜
Easy set-up, great presentation. Highly recommend.
we had a great experience with the on-boarding team!
Customers started using our loyalty program immediately. Also, the LotaltyLion support team has been very responsive. Great App. Thanks LoyaltyLion!!!