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very easy to use, and support teem is very active and fast
Hi,
We recently started using the app and the set up is very simple. My review is more to point out how helpful the customer service has been with the initial issue we had. Spoke to them and had the issue dealt with within three days. Very help and friendly staff.
The support team is usually quite helpful and responsive (within one business day, sometimes quicker). Only downside is that some great functionality like tiered point rewards and public-facing (without singup requirement) point structure are not suppoered in lower-tier version (e.g. we're using small business plan).
Thank you for taking the time to leave us a review! We're grateful for your feedback on our features and glad to hear that you have had such a positive experience with LoyaltyLion so far 🦁
There was a bug in the system that meant that discount codes were not auto-populating on customer profiles. Hannah Cook, with the assistance of the Technical Team, sorted the issue for us quickly and efficiently.
Thank you for leaving us a review💜 We are so glad to hear that our team got this sorted very quickly for you 😀
Loyalty Lion has helped us move our loyalty system online allowing for a much streamlines experience for our customers and greatly reducing the admin time needed to manage the loyalty scheme. A major plus point is the integration with Recharge allowing us to offer subscribers extra points thus incentivising repeat purchase via subscriptions.
Taking the time to leave such a great review about our platform, has really made our day! We always aim to delight our customers with our customer service and our attention to detail. It’s great to hear we delivered on our promise to WOW you with our Recharge integration and Subscriber Benefits. We’re looking forward to continuing working with you!
New to Loyaltylion, we are still exploring the App but so far it is a robust and user-friendly app. The integration and services are working smoothly. Also, our Onboarding manager Libby is very helpful and supportive.
You’ve left a smile on the faces of our whole team with your kind words. Thank you so much for sharing this with us. We’re grateful that we had the opportunity to serve you.
Be careful, there is no way to cancel. And once you try you'll get the runaround by one sales persona after another.
Thank you for taking the time to share your feedback with us. I’m sorry to hear that your experience hasn’t met your expectations on this occasion. We are always there to help our customers.
We've located your details and we're getting in touch now to solve any issues you may have.
We are really happy with our new loyalty program. After investing some time in the front end we managed to have a customized page that represents not only our brand but also provides a lot of benefits to our loyal customer base.
Just launched our program and it was surprisingly easy. Our Loyalty Lion onboarding manager Jonathan McCarthy went above and beyond and provided more help and resources than we even needed. So far so good! We'll see how well it augments our profits in a few months from now but so far it's been easy, seamless with shopify, and our customers haven't had too many CS issues. Thanks Loyalty Lion!
We’re glad to hear that our team’s performance exceeded your expectations, and we’ll make sure that Jonathan receives the recognition they deserve. Thank you again, have a great day!
Great app so far! Everything seems to be working great and I like the fact that there is a small tab at the bottom of the window where people can join the loyalty program. I hope this will get me some returning customers in the future!