LoyaltyLion Rewards & Referral

Namita was very helpful in going over how our program is working and suggesting ways to improve it. The app works great, but it does need to include some extra features.

Overall Loyalty Lion is a good system, the auto generated loyalty page helps you get up and running quickly and they integrate with all the major e-commerce platforms and apps. The backend is also easy to set up and navigate. We have had a few issues here and there but they have been addressed by the team.

We have only recently signed up for Loyalty Lion and so far I have been nothing but impressed with the platform, integrations and the service. Our implantation partner Jonathan has been so incredibly helpful in ensuring that we are utilizing best practices but also that the program aligns with our brand values. We spoke to a lot of loyalty programs before moving forward with LL and we are so glad that we chose them as our partner. 10/10 would recommend.

We used this app for about over a year, they have basic reward features with old technology and limited features. This is NOT the best reward program within the Shopify app store. Their tech is really lagging and its really old school and a bit basic. I also did not like support either, they try to tell you what to do. Not a good experience and I have switched to a much better program for our stores rewards that is more modern and has a better system.

We are still in the onboarding process but are very happy with Loyalty Lion thus far. Jonny has been very helpful and super flexible in scheduling to ensure that all our needs are met and questions answered.

UPDATE: They said someone would get in contact with me but no-one has and it been 10 days since I left my review. I'm now deleting the app in favour of a store credit/gift card app where the support team actually respond to you ;)

ORIGINAL REVIEW: Cannot justify the cost vs ROI! Our customers don't seem to redeem their points even when we make it really easy for them - Expensive and really hasn't changed much over the years in terms of the general look and feel. I've lost hope with rewards systems after this.

Update: They made it so you can update the users Tiers. AMAZING! Just please make it possible where we can edit a customer's email address and you would be the perfect fit! (Also a Zapier would be a great option)

I have no idea what these people are talking about as far as bad reviews are concerned. There is only 2 issues worth mentioning but NOT worth not going with them. The issue that you cant LINK them to the pop up (most all others do but you can link to a website its div'd in - so its ok) and the biggest one for me is you cannot edit the group the person is in or tier but this seems like this is coming in time. Couple little tweaks here and there (fixing what it says on the referral screen so they see what their reward is for doing it). THEIR CSS customization alone is worth $500 a month! A+

Now neither of those persuade me from going anywhere else. For multiple location, and multiple accounts THIS is the answer. And they replace online as well so its an all in one solution. The pricing isnt bad either when you factor in WHAT you would pay for for 2 different platforms cause nothing else links the 2 together. Appcard is a HUGE rip off, HUGE. These guys do everything they do plus a lot more. Sweet-tooth is very selective on what they implement; and even then its nothing worth going to them over these guys. All the competition base it off of HOW many customers while LL bases it off of how many ORDERS. Just an amazing platform and would def recommend to anyone looking for a great all in one.

I love this app, better than the S loyalty system. One major reason is this app can be totally customized and internationalized. Also the whole design is more comprehensive.

A function missing in this app is the importing function. But their is very responsive, and they promise they are working on imputing function.

Our experience with LoyaltyLion has been great. We were new to loyalty programs in general and the team provided exceptional assistance in setting up our program. Since the implementation of the program, we’ve received ongoing support, recommendations, and new product offerings, particularly driven by our rep Hannah, which has been invaluable in optimizing our program and driving its growth.

Best app we've purchases yet! Our customers love it and it's SO user friendly. Amazing customer service too! They're always there to help & check in often, as well.