LoyaltyLion Rewards & Referral

Do NOT waste your time or money. OR just stick to the FREE version and fully test it for 6 months before upgrading. This company has overcharged me $187 since April, a total of $1683. A refund was finally provided in December, months later.

Customers are confused on how to use loyalty points, and the entire program has been a much bigger headache than ever anticipated. They make it seem extremely simple to customize and set up during the sales process, but once you sign the contract, you quickly realize that you will need to hire a web developer to make such customized changes. They will not assist you with the customized changes.

After the initial onboarding, you will never hear from support again, regardless what plan you are on. Our plan was $720 a month, complete waste of money. You are only attracting people who want things for FREE. Our loyal customers will be loyal regardless whether they earn points/rewards.

The program has it's issues. We've set it up so that each month, all of our reward members get an automatic email with an update on the total points he or she has along with the points obtained in the past month. Well we did an audit and it appears that every single customer of ours received "0" (zero) points in the past month and that info was conveyed in each email sent to each individual. It's upsetting because this kind of wrong information sent out to every one of our customers leaves a bad experience and negatively affects our brand. We even had some customers sending us upset emails. Hopefully these guys get their stuff together!

Great customer support and the app is superb... a perfect combo! Our shop allows customers to buy vinyl records online and loyalty points are proving to be an essential tool for growing our business.

Must-have app for your store. My store is very new but i've added loyalty to separate myself from other new stores that are similar. Can work well as an affiliate scheme too, which can save you a bundle in marketing costs.

Dwayne

I've been really impressed with this App to date. In particular the customer support is proactive and very present (not on line chat but available straight away on the phone). A flexible and well considered app.

Working with this app actually worth a lot. They save my team's time and reduced complains. Thanks a lot

I used this app to set up loyalty program for my new store. I'm glad it seemed very easy to set up and it has a free plan which is good for me since my store is new.

I used this app for about 9 months but the results were not what I expected. In fact I just added two extra costs, one was the cost of the discounts I offered to my customers constantly and the other was the cost of the app. I think that you can offer much more to your customers without the second additional cost, investing in the improvement of the whole customer's experience. In fact, by using an app like Loyalty Lion you don' t increase the loyalty of your customers, but you only attract customers who are only interested in getting rewards. And that is not the definition of loyalty. Finally, while I had already uninstalled the application from my Shopify account, I saw a €10 charge because I had to go to the app page and uncheck the language customisation option which were located in the seventh tab (FOR AN APP I DO NOT USE ANYMORE).

Excellent and Fast Customer Service!! We have been using this APP for more than 2 years now and satisfied with it.

Nothing but 5 star service from Sammy at Loyalty Lion! Thanks for all the help on-boarding and can’t wait to get into the app more and use it to its fullest potential.