Avis (639)

Note globale
4,7
Nombre d’avis par note
  • 81 % des avis sont des avis à 5 étoiles
  • 10 % des avis sont des avis à 4 étoiles
  • 1 % des avis sont des avis à 3 étoiles
  • 3 % des avis sont des avis à 2 étoiles
  • 6 % des avis sont des avis à 1 étoiles
4 avril 2024

Our company migrated from a previous rewards program to Loyalty Lion and we are thrilled for the upgrade! While the onboarding process was a bit longer (for all our team members to understand and comprehend) than others, Sammy our onboarding manager went beyond in helping and assuring we were all on the same page; helping us in designing a beautiful Rewards page, ensuring all of our questions were answered, and guiding us through the entire migration process - and then some! We've only gone live this week but so far our customers are happy with the new upgrade! It's nice to see that we can finally reward our customers without having to always give out a monetary discount and while we have yet to see the long-term success of the program (as only having launched this week!) we are super excited to see the results it will help us achieve in the long run.

MarieBelle
États-Unis
7 mois d’utilisation de l’application
LoyaltyLion a répondu 9 avril 2024

Thanks so much for taking the time to leave a review. It's so great to hear that you've had a great experience with our team, and you are pleased with your upgrade! We're so pleased to hear that all your questions were answered, and you felt supported each step of the way. We hope you continue to see success with the program in the long term!

5 août 2024

We love LoyaltyLion, it's bloody brill and onboarding has been a dream thanks to the lovely Freya!

She advised us of best practises with the points setup, the reasoning for doing so and helped adjust & accommodate for our specific business needs.

Overall 10/10 big points happy time!

Aquacadabra
Royaume-Uni
Environ 2 mois d’utilisation de l’application
LoyaltyLion a répondu 29 août 2024

Thank you so much for your wonderful feedback! We’re thrilled to hear that you’ve had such a positive experience with LoyaltyLion, and that Freya has been instrumental in making the onboarding process smooth and tailored to your business needs. It’s great to know her guidance on best practices has been helpful in setting up your points system. If there’s anything more we can do to support you, please don’t hesitate to reach out.

6 juin 2024

We just started using them in November and so far, so good. There was a lot to learn from the get-go and we are continuing to learn how to best use the app to its fullest capabilities, but I must say if there's one thing that they do really well it is customer service. Sathiya is the rep that I have mostly interacted with, and she is quick to respond and always gives a detailed and thorough explanation.

Dr. Green Life
États-Unis
10 mois d’utilisation de l’application
LoyaltyLion a répondu 10 juin 2024

Thanks so much for taking the time to leave us a review. It's great to hear that you are continuing learning the program from after the onboarding stage, and want to use it to the best of its abilities. We're also so pleased to hear that you are pleased with LoyaltyLion's customer support, and in particular Saithiya's help. We'll be sure to let him know that his support has been invaluable to you, and his detailed and quick responses are helpful.

17 avril 2024

We switched from another rewards app to Loyalty Lion and are really happy with it so far (we just went live last week). Our onboarding manager, Sammy, helped us put together a really beautiful page and comprehensive program. He was really patient with all of my questions as we built the new program and even helped me troubleshoot building email flows in Klaviyo. He also shared a Pinterest board of design inspiration from other brands' loyalty programs and email flows, which was really helpful in trying to put our program together and saved me a lot of time digging!
Looking forward to seeing the success of the program and continuing to work with the Loyalty Lion team!

Packed Party
États-Unis
12 mois d’utilisation de l’application
LoyaltyLion a répondu 25 avril 2024

Thank you for leaving us a review. We're so pleased to hear that Sammy has been a great help in getting your program up and running. It's great to hear that our resources and examples have also been helpful, and we look forward to following your progress with the program.

27 mars 2024

Super easy platform to use. Customers love the programme and all staff find it super easy to use. CSMs and support are always super quick to reply and really helpful. Would highly recommend this loyalty programme.

Augustine
Nouvelle-Zélande
Plus de 4 ans d’utilisation de l’application
LoyaltyLion a répondu 9 avril 2024

Thanks for leaving us a review. It's great to hear that your staff find the program easy to use, and customer feedback is so positive. We're also so pleased to hear that our team have been helpful and responsive. We hope your positive experience with us continues!

29 mai 2024

I am very happy with both the product and the service. I sent a help question and received a prompt reply from Anusha. Her explanation was clear and to the point. She has been very helpful with our queries. Thank you.

Fashion Eyewear
Royaume-Uni
Plus de 2 ans d’utilisation de l’application
LoyaltyLion a répondu 10 juin 2024

Thanks for taking the time to leave us a review. It's great to hear that you received clear and focused help from Anusha, and we'll be sure to pass on this feedback to her. Our support team are also happy to help you, alongside Anusha's focused help, and you can reach out to them at any time!

4 novembre 2024

Fijne app. Geen technische problemen. Goede support. Import punten mogelijk.

Yuui's F1 scale models
Pays-Bas
20 jours d’utilisation de l’application
LoyaltyLion a répondu 21 novembre 2024

Thanks for leaving us a review. It's great to hear that the Support have been able to provide has been helpful for you, and features you are looking for, such as importing points, are possible. Please feel free to reach out if there is anything further we can help you with.

18 avril 2024

I am a CX Rep, and I reached out to Loyalty Lion's Chatbot on behalf of a customer who had some questions and concerns regarding her rewards account. As a navigated through her account trying to look for details, unfortunately, I needed more help, and Sathiya replied back to me. Her answers were very clear, easy to understand, and professional, so that I was comfortable enough to forward her answer directly to my customer. If at all possible, she would be my go-to contact whenever I have questions for Loyalty Lion! She's the best! 10 stars!

Rylee + Cru
États-Unis
10 mois d’utilisation de l’application
LoyaltyLion a répondu 25 avril 2024

Thanks for taking the time to leave us a review. It's so great to hear that Sathiya has been so helpful, and he has been really pleased to hear your kind words. He and the team will be happy to help with anything you may need!

11 juillet 2024

Fantastic service, the team were so helpful in getting the app loading and looking and how we wanted and went above and beyond to ensure it was working perfectly. Highly reccommend.

TLC Sport
Royaume-Uni
Environ 3 ans d’utilisation de l’application
LoyaltyLion a répondu 29 août 2024

Thank you for your review. It's wonderful to hear that the team have been helpful in getting your program set up to your requirements, and helped to ensure it works to your expectations. Please don't hesitate to reach out if there is anything further we can help you with!

4 avril 2024

Loyalty Lion has been a great app to use since we started working with them 4 months ago. The onboarding process was one of the best I've worked with, getting assigned a CSM [Sammy] who was really on top of deadlines and project management. I'm impressed so far with my experience.

-Andrea, Marketing Associate

Lillie’s Q
États-Unis
Environ un an d’utilisation de l’application
LoyaltyLion a répondu 9 avril 2024

Thanks so much for your review, Andrea. It's so great to hear that you've had such a great experience with Sammy, and that the onboarding process has been smooth sailing. We look forward to seeing the success the program brings.