LoyaltyLion Loyalty Program

LoyaltyLion Loyalty Program

Installer

Avis (473)

Note globale
4,6
Nombre d’avis par note
  • 84 % des avis sont des avis à 5 étoiles
    397
  • 8 % des avis sont des avis à 4 étoiles
    40
  • 1 % des avis sont des avis à 3 étoiles
    3
  • 2 % des avis sont des avis à 2 étoiles
    10
  • 5 % des avis sont des avis à 1 étoiles
    23
21 février 2019

App is not working properly and they are unable to help. The support is helpful and stay in touch but they can't solve the problem.

Red Supps
Royaume-Uni
5 mois d’utilisation de l’application
17 juin 2022

I have only given 1 star because I can't give zero. I wish my team had done their homework. LL onboarding is absolutely atrocious. I have received better customer service from apps I pay 1/5th of the price for. The features are not flash at all - go to Stamped. We did. I am much happier

ATP Science
Australie
4 mois d’utilisation de l’application
LoyaltyLion a répondu 1 août 2022

I really appreciate you taking the time to share your experience with us. I’m sorry to hear that you were dissatisfied with our service and would like to further follow up with you to support your concerns.

Thank you for also pointing out the different ways to improve our service in the future. I want to assure you that your constructive feedback does not go unnoticed. It is valuable information for our whole team, so please do not hesitate to reach out with any further comments or questions.

Modifié le 31 juillet 2019

UPDATE: They said someone would get in contact with me but no-one has and it been 10 days since I left my review. I'm now deleting the app in favour of a store credit/gift card app where the support team actually respond to you ;)

ORIGINAL REVIEW: Cannot justify the cost vs ROI! Our customers don't seem to redeem their points even when we make it really easy for them - Expensive and really hasn't changed much over the years in terms of the general look and feel. I've lost hope with rewards systems after this.

PurrfectlyYappy
Royaume-Uni
Plus d'un an d’utilisation de l’application
LoyaltyLion a répondu 21 juillet 2019

Hi PurrfectlyYappy!

We're sorry to read your update, a member of our team did reach out to you with the offer of a call to review your program on 22 July at 3.44 PM BST via email. We would still love to speak with you, if you’d still like to speak to us. We've just sent another email to you today.

Thanks,

LoyaltyLion

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