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We've had a great experience with LoyaltyLion so far. The platform is intuitive, offers lots of flexibility, and has helped us build a loyalty program that fits our brand perfectly. A special thank you to Sammy for making the onboarding process smooth and easy to follow, and to Hannah for her strategic advice and ongoing support. Both have been incredibly responsive, knowledgeable, and a pleasure to work with. We're excited to continue growing our loyalty program with LoyaltyLion!
The LL team have been excellent in our transition from Square to Shopify. We had an existing loyalty system that has been made even better with LL, and we have tons of new data to parse through and customer are loving the new points tiers, rewards etc. Big shout out to Nahum and the engineering team for guiding and helping us along the way.
Thanks so much for taking the time to leave us a review! We're thrilled to hear that your transition from Square to Shopify has been such a positive experience and that LoyaltyLion has helped take your loyalty program to the next level. We'll be sure to pass your kind words on to Nahum and our Engineering team!
Our Rep Duuran was super patient and helpful. Walked me through every step of the way.
Thanks for being super accommodating and supportive!
Alexandra has been super efficient at resolving issues. It's a real pleasure working with professionals like her. Also Sam when the onboarding.
Brilliant platform with great UI. Sathiya & Sam have been really helpful, and always super accommodating
Thanks so much for taking the time to leave us a review! We're glad to hear that you're enjoying the platform and its UI. It's also great to know that Sathiya and Sam have been helpful and accommodating throughout your experience, we'll be sure to pass your kind words on to them. If there's anything else we can help with, don't hesitate to reach out. We're always happy to help!
Easy to use, good customer service team. Mariana Dolvers, the onboarding manager, was extremely helpful and responsive.
Thanks so much for taking the time to leave us a review! We're so pleased to hear that you've found LoyaltyLion easy to use and that you've had a great experience with Mariana and our support team. We'll be sure to pass your kind words on to them. If there's anything else we can help with, don't hesitate to reach out!
good support and the app is driving additional engagement and revenue from our customers.
Thanks so much for taking the time to leave us a review! We're delighted to hear that you've had a positive experience with our support team and that LoyaltyLion is helping to drive additional customer engagement and revenue for your business. It's fantastic to know your loyalty program is delivering results. If there's ever anything we can help with, don't hesitate to get in touch!
Sathiya is a very and fast support :D I am very happy with her service.
Thanks so much for taking the time to leave us a review! We're delighted to hear that you had a great support experience with Sathiya and that you were happy with the fast assistance provided. If there's anything else we can help with, don't hesitate to reach out!
We have just launched our Nipper Rewards loyalty programme using LoyaltyLion. Its so easy to navigate and customise, plus the support has been fantastic through our onboarding. A massive thanks to Josh, Libby and the team!
Thanks so much for taking the time to leave us a review! We're delighted to hear that you've had such a positive experience launching your programme and that you've found LoyaltyLion easy to navigate and customise. It's fantastic to know that Josh, Libby and the rest of the team provided great support throughout your onboarding, we'll be sure to pass on your kind words. We can't wait to see your new loyalty programme grow, and we're always here if you need anything!
LoyaltyLion functionality seems as I would expect. Checks boxes for the big requirements we have.
Their support on the other hand is arguably the worst I have ever experienced. Issues I have raised takes DAYS, WEEKS to get sorted. Escalating the lack of urgency resulted in one big shoulder shrug. I will be leaving this app as soon as our contract is up.
Thank you for your feedback - we’re glad to hear the platform is meeting your core requirements, but we’re very sorry to hear about your experience with support.
We’ve taken the issues you raised seriously and have worked to address them directly with you to resolve them, keeping you updated throughout. In addition, our Director of Customer Success has been in touch to help resolve this as quickly as possible.
We appreciate your feedback, and we remain committed to supporting you moving forward.
