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Luana was a perfect success manager, and I could not have asked for better service. She responded to every email and call in a timely manner. She took the time to sit down and review everything with me and shared great email examples to consider in the future. When onboarding, the different time zones for support made things tricky once deadlines were getting close, but I'm very satisfied with the program's outcome.
Thank you so much for choosing to work with our team, we’re thrilled that you enjoyed the experience! Our team is dedicated to providing a high level of service and we’re happy to hear that we were able to do so for you. Sorry to hear that the Onboarding was a bit tricky due to time zone differences and we really appreciate that bit of feedback! This is something we are actively working to improve!
If you have any other feedback please don't hesitate to reach out to us at support@loyaltylion.com
Kerri Ford was super helpful and very quick to reply!!
Thank you so much!
EASY TO USE!!!
Very easy to use and set up. I did it in less than 6 minutes. I cant wait to see how it works out with my customers. I will keep you posted if its a keeper, but so far so good.
Amazing app with amazing team.
Oscar, Jason and Hannah helped us to make the best of a loyalty program according to our needs and customers
Thank you for your great review! We will pass this feedback onto Oscar and Jason directly
Easy to set up, works without problems and so many customization options with different price plans. This works for any budget really!
The installation and setup through the Admin dashboard was simple, and customer service exceeded our expectations every time we reached out for guidance. We just can't say enough good things about how much they want their customers to succeed. The platform itself is very flexible and offers everything we wanted in a loyalty program. You won't go wrong installing this app.
I have only given 1 star because I can't give zero. I wish my team had done their homework. LL onboarding is absolutely atrocious. I have received better customer service from apps I pay 1/5th of the price for. The features are not flash at all - go to Stamped. We did. I am much happier
I really appreciate you taking the time to share your experience with us. I’m sorry to hear that you were dissatisfied with our service and would like to further follow up with you to support your concerns.
Thank you for also pointing out the different ways to improve our service in the future. I want to assure you that your constructive feedback does not go unnoticed. It is valuable information for our whole team, so please do not hesitate to reach out with any further comments or questions.
easy to use and I love it. Must have
Great features but email enchantment is really expensive...... Maybe if there would be few price points depending of the size of email database.... Just a thought. If there would be a cheaper option for small, start up business I would sign up but at start up phase it is just too expensive.
Hi Blooms of Paradise,
Thank you for your review and feedback.
The Free Shopify Plan allows you to start small, without the need to commit to the higher, paid subscription. It allows you to incrementally add paid features only as you need them.
However, if you’d like to email your customers, you can do it manually. Simply go to the tab “customers” and click the button “export” in the top right corner. This will provide a list of customers that you can use in your current email service provider.
We would also like to thank you for leaving a feature request, you’ll be informed once this is being looked into.
Many thanks,
Caitlin
When Is signed up they said someone will help me install, none of that happened, and the chat is also not very helpful :-( The app itself very good but the support not very!
Thank you for taking the time to leave us a review. We are sorry to read this, a member of our Support team has been in touch over email so please check your inbox as we'd love to resolve this