LoyaltyLion Rewards & Referral

Sathiya has been incredible in supporting us with technical questions and recommending tips and tricks to ensure that we are optimising all LoyaltyLion capabilities to the maximum.

We've been shopping around for a suitable loyalty program for quite some time. While many programs offer great interfaces and great design options loyalty lion really convinced us with outstanding service right from the get-go. Response time was super quick, design options were as good as anywhere else, and the features are great. The onboarding was smooth and very supportive. We've received every help and support we needed, and the turnaround time was very quick. We are very happy having chosen loyalty lion as our partner.

Our company migrated from a previous rewards program to Loyalty Lion and we are thrilled for the upgrade! While the onboarding process was a bit longer (for all our team members to understand and comprehend) than others, Sammy our onboarding manager went beyond in helping and assuring we were all on the same page; helping us in designing a beautiful Rewards page, ensuring all of our questions were answered, and guiding us through the entire migration process - and then some! We've only gone live this week but so far our customers are happy with the new upgrade! It's nice to see that we can finally reward our customers without having to always give out a monetary discount and while we have yet to see the long-term success of the program (as only having launched this week!) we are super excited to see the results it will help us achieve in the long run.

Loyalty Lion is one of the best loyalty app if you want to develop a solid program - Libby was a great help during onboarding

I am a CX Rep, and I reached out to Loyalty Lion's Chatbot on behalf of a customer who had some questions and concerns regarding her rewards account. As a navigated through her account trying to look for details, unfortunately, I needed more help, and Sathiya replied back to me. Her answers were very clear, easy to understand, and professional, so that I was comfortable enough to forward her answer directly to my customer. If at all possible, she would be my go-to contact whenever I have questions for Loyalty Lion! She's the best! 10 stars!

We have just launched our rewads program with Loyalty Lion. When we were at the stage of chosing an app, we decided to go with Loyalty Lion because they were the only ones who spoke clearly of how this can help us achieve our targets. Freya helped us during the onboarding period and it was great to have her guide us throuhg everything. So far the app is working wel and we had our first customers already redeeming points.

Sent a help question on Tuesday 7th - Duraan replied on Wednesday giving me the help I needed. The direction he gave me was very easy to follow and led me directly to what I needed .... Thank you.
Only thing was there was no help readily available to answer my question for our senior management.

Great Support from Freya. Smooth Onboarding Process

Quick and effective customer service!
We have been with Loyalty Lion for a couple of years now but I would definitely say the best thing about it is that the customer service is quick and effective. The team will pick up on whatever is needed and will give you a fast response. Overall I would recommend them to any companies that need a solution for customer retention or lower costs in acquisition.

Super easy platform to use. Customers love the programme and all staff find it super easy to use. CSMs and support are always super quick to reply and really helpful. Would highly recommend this loyalty programme.