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I use this app to generate repeat orders and to give my customers something back. Staff have always been helpful and supportive and go the extra mile when I have ever needed help. It's nice to find a company that gives help so freely even when you are not on the most highly paid plans. I dont find the app as easy to use as it could be but it does work. I would improve areas of HTML so that non tech people could create emails and templates that work. i would enable emails to customers within LL that were freely created too. But all in all this is a good app and I have now been using it for three years.
Its easy to install and good to use. Helps me to keep track of everything and also reward loyalty points to recurring customers
Loving LL and we're just starting to scratch the surface of its capabilities. We own and operated kids' playspaces and use LL as a substitute for class packs, i.e. accumulate points for a free class instead of bulk purchasing, and we use it for membership rewards and referrals. Support is fantastic too.
Luana was a perfect success manager, and I could not have asked for better service. She responded to every email and call in a timely manner. She took the time to sit down and review everything with me and shared great email examples to consider in the future. When onboarding, the different time zones for support made things tricky once deadlines were getting close, but I'm very satisfied with the program's outcome.
Thank you so much for choosing to work with our team, we’re thrilled that you enjoyed the experience! Our team is dedicated to providing a high level of service and we’re happy to hear that we were able to do so for you. Sorry to hear that the Onboarding was a bit tricky due to time zone differences and we really appreciate that bit of feedback! This is something we are actively working to improve!
If you have any other feedback please don't hesitate to reach out to us at support@loyaltylion.com
EASY TO USE!!!
Very easy to use and set up. I did it in less than 6 minutes. I cant wait to see how it works out with my customers. I will keep you posted if its a keeper, but so far so good.
Loyalty Lion is exactly what we needed from a rewards program - offering currency conversion, as well as many other features which their competitors could not. From sales to onboarding with Jason (who's fantastic, by the way), we've been incredibly well supported in bringing our dream loyalty program to life. It's become a great asset to our company and the response of our customer base has been phenomenal.
Thank you for your review, we are delighted to hear you are happy with your program and the support you received, whilst the response from your customers has also been so positive!
We've loved switching over to LoyaltyLion and working with Vicky as a CSM! She has been extremely helpful with recommendations to help us get some quick wins, as well as helping to think of longer-term improvements. In general Loyalty Lions support team has been extremely helpful and gives great step-by-step instructions on how to use their platform and make any customizations.
Thank you for taking the time to leave us such a positive review, we are thrilled to hear you are happy with the support you received from both Vicky and our fabulous customer support team!
Amazing app with amazing team.
Oscar, Jason and Hannah helped us to make the best of a loyalty program according to our needs and customers
Thank you for your great review! We will pass this feedback onto Oscar and Jason directly
We tested a bunch of loyalty apps and this one was the best by far. They all operate somewhat similarly, converting points to discount codes, but Loyalty Lion is great because it displays the customer's points right from the widget. Kasia and her team were super responsive during the trial period to get us up and running and answer every question we had. Highly recommended.
The app is pretty easy to use. The account manager and customer support teams were super helpful during our loyalty program launch!
We are so pleased that you are enjoying our platform and the support that you are receiving from your account manager and our team 💫We really appreciate your feedback!